Job description
Our Why
Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.
About the Role (your why)
Regulatory Business Consultant within Datacom’s Local Government consulting team. You’ll work with customers to translate business needs into effective Datascape ERP configurations, supported by a collaborative project team and product specialists. You’ll help ensure successful outcomes for local government clients through practical advisory, hands-on configuration, and focused training.
We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best!
What you’ll do
As Regulatory Business Consultant you will be focused on:
- Assisting with the delivery of solutions to meet the customer’s required outcomes through business requirements gathering and functional analysis, including identification of any gaps (alignment of customer needs to product capability)
- System configuration
- Training
- Issue Resolution and UAT Support
- Go Live Deployment
- Documentation: Contributing to the development of training material
- Training: Training and guiding customers on the Datascape ERP solution
- Quality Management: Engaging in Professional Services quality assurance processes
- Customer Satisfaction: Assisting to manage customer expectations and ensuring a positive customer experience
What you’ll bring
Required experience:
- Business consulting / analysis
- Application configuration / system administration
- In depth knowledge in a local government setting
- Understanding of other ERP modules
- Building & Planning applications experience in a local government setting
- Any other regulatory application experience
- Understanding of ERP modules
- Local government experience would be looked upon favourably
- ERP vendor systems experience would be looked upon favourably
Why join us here at Datacom?
Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It’s our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.
