Job Description
Our Why
Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.
About the Role (your why)
Our Tech Cloud Operations team is the backbone of our Cloud Operations capability, ensuring our cloud platforms and services run seamlessly for our customers. We are looking for a Team Manager who is both a proven leader and a highly capable engineer — someone with Level 3 engineering expertise across Infrastructure as Code, DevOps, and cloud platforms (Azure and/or AWS). This role blends people leadership with hands-on technical delivery, supporting a team of 12 direct reports, solving complex operational challenges, and driving continuous improvement. You’ll also be encouraged to explore emerging technologies, including agentic AI.
This is a 12-month fixed-term contract with the possibility of extension, offering the opportunity to make a significant impact on the operations side of our business.
Our office is based in Auckland, New Zealand. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/life balance. We therefore leave it to you and the team you join to figure out what works best!
What you’ll do
At the moment, as Team Manager – Tech Cloud Operations, you will be focused on:
- Mentoring and supporting a large team of engineers in the BAU/operations space
- Being actively hands-on in Level 3 engineering tasks, troubleshooting, and problem-solving
- Overseeing operational delivery, ensuring optimal performance, reliability, and security of our cloud platforms in Azure and AWS
- Orchestrating Infrastructure as Code and leveraging DevOps practices for operational efficiency
- Managing relationships with key stakeholders in our customers and the broader Datacom team
- Driving continuous improvement initiatives and exploring new technologies, including potential applications of agentic AI
- Balancing technical excellence with people leadership to create a high-performance, collaborative team culture
We are a pretty agile company, and are keen to respond to customers, technology, and internal stakeholders’ changing requirements — this can mean we evolve in our roles to meet those needs.
What you’ll bring
Required experience:
- Level 3 engineering experience in Infrastructure as Code, DevOps, and cloud platforms (Azure and/or AWS)
- Familiarity with automation and orchestration tools
- Proven leadership experience managing teams
- Strong technical troubleshooting skills and ability to work in complex operational environments
- Ability to balance hands-on technical delivery with effective people management
Nice to have:
- Exposure to agentic AI and its operational applications
- Experience working within large-scale enterprise environments
- Understanding of ITIL or similar operational frameworks
Why join us here at Datacom?
Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It’s our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.
We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.
