Job description
Who Are We?
Decentralized Masters is at the forefront of DeFi education globally. In just two years, we have grown from a pioneering pair of co-founders to over 140 dedicated professionals. Today, we are recognized as one of the fastest-growing enterprises in the sector, with industry insiders predicting our evolution into a unicorn company by 2030. Operating on a bootstrapped model, we are on track to achieve an impressive $50 million in revenue this year alone.
Our Impact
While our growth has been remarkable, we take even greater pride in the success of our clients. To date, we have empowered over 2,000 investors to break into the DeFi world. At Decentralized Masters, we don’t just offer education; we cultivate a powerhouse of knowledge combined with an engaging community, innovative technology, and a team of leading DeFi and blockchain experts. Our commitment is to deliver unparalleled resources designed for long-term success in the world of DeFi and Web3, ensuring our members not only safeguard but also enhance their financial future.
Our Vision
Our goal is to create the largest and most influential DeFi ecosystem the world has ever seen, starting with becoming the gold standard in DeFi education. This vision is ambitious, transformative, and poised to change the landscape of digital finance.
Are You Ready?
This is more than just a job; it’s an opportunity to shape the future of Web3 technology and education. Are you ready to be part of our vision to redefine what’s possible in DeFi and beyond? Apply below, and let’s explore this journey together.
Check us out here: Decentralized Masters
What will you be doing?
We are hiring a detail-oriented and proactive Virtual Assistant to take full ownership of our newsletter support inbox. This role is critical in ensuring subscribers receive timely, accurate, and professional responses—helping prevent negative reviews, reduce friction, and protect the DM brand as we scale.
The ideal candidate is highly organised, calm under pressure, and comfortable handling high volumes of inbound queries while maintaining a friendly, customer-first tone.
Key Responsibilities
Monitor and manage the newsletter support inbox daily
Respond promptly and professionally to subscriber inquiries related to:
- Newsletter access and delivery issues
- Subscriptions, opt-ins, and opt-outs
- Technical or platform-related questions
- General clarification requests related to newsletter content
Follow established SOPs and response guidelines to ensure consistency
Escalate complex or sensitive issues to the relevant internal teams when required
Tag, categorise, and track recurring issues to identify trends and improvement opportunities
Maintain accurate records of subscriber interactions
Support the creation and updating of FAQs and canned responses
Ensure response time SLAs are consistently met
PLEASE SUBMIT RESUME IN ENGLISH
What will you bring?
Must Have:
- Native English speaker (or at least professional level)
- Previous experience as a Virtual Assistant, Customer Support Agent, or Inbox Manager
- Strong written English communication skills (clear, professional, and empathetic)
- High attention to detail and excellent organisational skills
- Ability to handle repetitive tasks without compromising quality
- Comfortable working in a fast-paced, high-growth remote environment
- Tech-savvy and able to quickly learn new tools and platforms
- Reliable internet connection and ability to work independently
Nice to Have:
- Experience supporting newsletters, email campaigns, or digital products
- Familiarity with CRM, helpdesk, or ticketing systems
- Exposure to online education, SaaS, or crypto/DeFi environments
What Success Looks Like
- Inbox is consistently cleared within SLA
- Subscribers feel heard, supported, and valued
- Minimal negative feedback or reviews related to newsletter support
- Clear reporting on common issues and suggested improvements
What do we offer?
- Competitive salary package
- Full time
- Unlimited PTO
- Team off-sites
- Young & dynamic culture with team members across 30+ countries
- Fully Remote with a very supportive team. You have the ability to work from anywhere in the world!
