Job Description
About Dialpad Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. Visit dialpad.com to learn more.
Being a Dialer At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we’re elevating each one with a platform that drives real-time insights and automation for our customers.
We thrive on continuous evolution, where every employee leverages industry-leading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.
Your role As the Sr. Manager of Accounting, you will be directly responsible for managing a high-performing global accounting team. You will lead the team through accurate monthly, quarterly, and year-end close processes in accordance with US GAAP by coordinating and reviewing accounting for fixed assets, prepaids, leases, payables, and accrued expenses, and reviewing monthly results in partnership with the greater Finance organization.
Additionally, you will oversee the accounts payable and expense management team and drive effective partnerships with 3rd-party accounting firms for international accounting. This is a key role in defining optimal processes with AI transformation, system improvements, and implementing appropriate internal controls for efficiency and accuracy.
This hybrid position reports to our Sr. Director, Accounting and has the opportunity to be based in one of our US based hubs, including San Ramon, Austin, Tempe and Denver.
What you’ll do
- Lead the month-end financial close process and ensure accurate and complete recording of transactions under US GAAP, including preparation and review of journal entries and reconciliations, and internal financial reporting.
- Coordinate accounting for Dialpad’s international subsidiaries with the assistance of local 3rd-party accounting teams and maintain the reconciliation of intercompany accounts and payments
- Reconcile and manage fixed assets, prepaids, leases, payables, accrued expenses, and other asset and liability accounts.
- Lead the implementation and adoption of a new Procure-to-Pay system and process.
- Collaborate with cross-functional teams to identify opportunities to improve and standardize accounting processes through an AI-first lens.
- Manage and mentor accountants and accounts payable staff for continuous growth and career development.
- Work with external auditors to complete ongoing compliance requirements and assist in the preparation of US GAAP compliant financial statements and related disclosures.
- Create and document accounting month-end close policies and procedures for the GL team.
- Lead as the subject matter expert within the current accounting software environment (NetSuite) and directly assist with implementation projects for new modules, workflows, and processes.
- Embrace and lead AI transformation within the Accounting organization.
- Recognize and clearly communicate actionable opportunities for process improvements across the organization
- Assist in the implementation of new policies and procedures and lead ad hoc projects as needed.
Skills you’ll bring
- Minimum of 8 years of experience including 3+ years of management experience in financial close and procure-to-pay processes.
- CPA or equivalent is a must. Big 4 audit experience preferred.
- Bachelor’s degree in Accounting, Finance, or equivalent.
- Strong technical knowledge of U.S. GAAP
- Excellent communication skills, both written and verbal, and the ability to use them to manage a multi-national team in a high-growth environment.
- Strong analytical, problem-solving, and strategic thinking skills.
- Ability to identify process improvements and make recommendations.
- Ability to manage priorities while working under pressure and tight deadlines.
- Attention to detail, organized, and a strong work ethic.
- Positive self-starter with a high level of ethics and integrity.
- Experience with NetSuite or similar software and their implementations preferred.
We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success.
Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.
Dialpad is an equal-opportunity employer. We are dedicated to creating an inclusive environment, free of discrimination and harassment.
