Job Description
Şirket Tanımı
As part of Docplanner Group, one of Europe’s largest healthtech companies, Doktortakvimi.com is the #1 healthcare platform in Turkey.
With 2,000 team members working across our global offices, we strive every day to make healthcare more human and to simplify the lives of both patients and healthcare professionals.
Over the past ten years of operations in Turkey, we have built a unique and enjoyable culture. In our internal employee surveys, our team members highlighted three key elements that differentiate us from other workplaces: autonomy, the value placed on employees, and flexibility.
We are a team that embraces challenges, works autonomously, and questions the status quo. We are not afraid to experiment — or to fail. We value humility, honesty, and delivering strong business results.
If you’d like to be part of this unique culture, join us!
İş Tanımı
Job Description
We are looking for an energetic, results-driven Sales & Customer Success Specialist who can take full ownership of the end-to-end customer lifecycle for our AI-powered platform, NOA.
NOA reduces the workload of healthcare professionals, automates operational processes, and enables physicians to dedicate more time to patient care.
To learn more about NOA: https://noa.ai/tr/
In this role, you will be responsible not only for new customer acquisition but also for managing the entire journey — from onboarding and satisfaction to growth and churn management. You will present advanced AI solutions to healthcare professionals, clearly communicate the ROI of our technology, and build long-term strategic partnerships.
🎯 Responsibilities
🧩 Solution-Oriented Sales (50%)
Analyze customer needs and effectively communicate NOA’s value proposition
Clearly demonstrate the return on investment (ROI) of our AI solutions
Position prospects accurately and manage the full sales cycle
📈 Sales & Customer Lifecycle Management (30%)
Manage the entire process from lead generation to closing
Coordinate post-sale onboarding and ensure effective product adoption
Regularly monitor customer satisfaction
Identify upsell & cross-sell opportunities (farming)
Proactively detect churn risks and take preventive action
🤝 Strategic Customer Relationships (20%)
Build strong, sustainable relationships with existing and prospective clients
Closely follow healthcare industry challenges and evolving needs
Share customer feedback with product and internal teams to contribute to continuous improvement
Nitelikler
Qualifications
✨ What Will Make You Shine
Minimum 1 year of sales experience in the SaaS industry (preferably full-cycle sales experience)
Experience in post-sale customer management processes (onboarding, farming, churn)
Excellent presentation and communication skills
Target-oriented and self-motivated
Strong persuasion and closing skills
Interest in and basic knowledge of AI technologies
Proficiency in CRM systems and sales analytics tools
Experience in the healthcare industry is a plus
Experience in preparing strategic sales plans
Strong analytical thinking and data-driven decision-making skills
Open to learning and growth-oriented
Ek Bilgiler
💸 Attractive and competitive commission structure
⚕️ Comprehensive Private Health Insurance
🌌 Access to the iFeel app for therapy and personal development support
🎂 A paid day off on your birthday to spend with your loved ones
🌅 3 days of paid “Motivation Leave” annually
🏡 Remote work opportunity
