Job Description
About EarnIn
As one of the first pioneers of earned wage access, our passion at EarnIn is building products that deliver real-time financial flexibility for those with the unique needs of living paycheck to paycheck. Our community members access their earnings as they earn them, with options to spend, save, and grow their money without mandatory fees, interest rates, or credit checks.
We’re fortunate to have an incredibly experienced leadership team, combined with world-class funding partners like A16Z, Matrix Partners, DST, Ribbit Capital, and a very healthy core business with a tremendous runway. We’re growing fast and are excited to continue bringing world-class talent onboard to help shape the next chapter of our growth journey.
POSITION SUMMARY
EarnIn is seeking a highly analytical and detail-oriented Compliance Analyst with experience in compliant case handling, escalations, fraud investigations, and dispute resolution to join our dynamic team.This role combines responsibilities from fraud and dispute investigations with consumer compliance duties to mitigate risks and adhere to regulatory standards within a fast-paced fintech environment. In this role, you will apply a data-driven approach to assess and improve business processes, compliance controls ,make sound fraud decisions, and risk management strategies across our product suite. This is a remote position that offers a unique opportunity to make a meaningful impact in a dynamic, fast-paced environment.
The US base salary range for this position is $80,000 - $90,000 + equity + benefits. Our salary ranges are determined by role, level, and location.
WHAT YOU’LL DO
Compliance Advisory Responsibilities:
- Analyze, review, and respond to regulatory complaints to ensure accurate, timely, and compliant resolutions.
- Collaborate with cross-functional teams to enhance the complaints management process, aligning with regulatory requirements and best practices.
- Conduct root cause analysis of complaints to identify trends and areas for improvement.
- Develop and implement internal controls to mitigate compliance risks.
- Monitor adherence to policies and procedures and test the effectiveness of processes and controls to identify potential areas of weakness.
- Assist with the implementation of corrective actions to address identified issues.
- Enhance existing compliance and risk management programs by evaluating regulations for applicability to our products and services and helping develop creative and compliant processes and controls.
- Execute projects accurately within timeframes allotted while working collaboratively across multiple lines of business.
Fraud and Disputes Responsibilities:
- Conduct routine to complex fraud investigations, applying professional judgment to analyze and resolve cases efficiently.
- Investigate and process Regulation Z/E claims (ACH/Card Disputes).
- Execute Visa chargeback processes effectively.
- Conduct informational and admission-seeking interviews with stakeholders including victims, witnesses, or suspects.
- Monitor and analyze financial transactions to proactively identify and mitigate fraud risks.
- Balance customer experience with risk management practices.
WHAT WE’RE LOOKING FOR
- 1+ years of experience in fraud investigations, dispute resolution, compliance, or risk management within fintech, banking, or financial services.
- Bachelor’s degree or equivalent professional experience.
- Strong understanding of regulatory requirements and industry best practices across many consumer compliance laws and regulations.
- Proven expertise in processing chargeback claims and understanding regulatory frameworks such as Regulation Z, Regulation E, Gram-Leach-Bliley Act, and other financial compliance laws.
- Strong analytical, organizational, and critical thinking skills, with the ability to multitask and adapt in a rapidly changing environment.
- Proficiency in Excel/Sheets (including foundational analytical tools), PowerPoint/Slides, and basic understanding of financial compliance controls.
- Strong written and verbal communication skills.
- Demonstrated professionalism, discretion, and the ability to manage sensitive information confidentially.
- Creative problem-solving abilities with a customer-first mindset.
- Preferred experience in fintech or similarly fast-paced financial environments.
#LI-Remote
At EarnIn, we believe that the best way to build a financial system that works for everyday people is by hiring a team that represents our diverse community. Our team is diverse not only in background and experience but also in perspective. We celebrate our diversity and strive to create a culture of belonging. EarnIn does not unlawfully discriminate based on race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity, gender expression, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, registered domestic partner status, sexual orientation, genetic information, or any other basis protected by local, state, or federal laws. EarnIn is an E-Verify participant.
EarnIn does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or HR team.
