Job Description
⬅ Learn more about EDCi’s opportunities for Emerging Talent
FVTC IT Internship Fair
Thursday, October 15th 1:30-3:30pm
We are constantly looking for emerging, local, talent. As you grow your professional career, we encourage you to stay in touch throughout your academic journey. To learn more about future technology positions at EDCi, please submit your contact information and resume here.
EDCi offers a variety of opportunities including Internships, Co-ops, and emerging talent positions. Interns and Co-ops at EDCi are professional experiences that allows hands on experience related to the student’s career interests while Emerging talent positions are designed for recent graduates who new in their field.
Internship/Co-op Experience
Internships and Co-ops at EDCi are professional experiences that allows hands on experience related to the student’s career interests.
Throughout your internship or co-op at EDCi you will sharpen essential skills while gaining exposure to a wide variety professional environments. In addition, you will have access to mentorship from senior engineers to project managers. EDCi collaborates with tech industry leaders and interns can benefit from specialized training, certifications, updates, and educational opportunities. Internships and co-ops offer job flexibility to work remote, dress casually, and set your schedule around school and extra-curricular activities.
Internships are typically based throughout the summer, while co-ops are longer in length often throughout the school year. All internship and co-op opportunities at EDCi are paid positions.
Emerging Talent
Emerging talent positions are designed for recent graduates who new in their field. Emerging talent will have access to mentorship from senior engineers to project managers. EDCi collaborates with tech industry leaders and emerging talent can benefit from specialized training, certifications, updates, and educational opportunities. Our goal with these positions is to help you develop your career path and assist in progressing you from recent grad to IT expert.
Positions:
Managed Services Engineer
Location: Appleton/Milwaukee, WI
Job Summary:
The Managed Services Engineer will provide courteous, accurate, and timely communications in support of the EDCi Managed Services Contracts and ticket activities. As well as act as internal systems and help desk support for EDCi users and infrastructure. On a daily basis you will receive and respond to IT system generated alerts and tickets, provide technical problem identification, initial troubleshooting and escalate problems as appropriate. The Managed Services Engineer will also track metrics around infrastructure performance and service requests and prepare and present service reports to clients with technical and non-technical audiences. Finally, candidates within this role, will also be expected to perform various project coordination, help desk operations and administrative tasks.
Cisco Engineer
Location: Wisconsin
Job Summary:
EDCi provides infrastructure and call center technology services and solutions to clients throughout Wisconsin and the Midwest. Through our partnership and certifications with leading technology providers including Citrix, Cisco, Genesys, IBM and Microsoft, our customers receive the highest quality of product and service the industry has to offer. EDCi is a Cisco Premier Partner focusing on switching, routing, firewalls, security, wireless and IP telephony. We have an immediate opening for a Cisco Engineer with a focus on security. The Cisco Engineer will have responsibility to successfully deliver strategy, implementation, and support within the Professional Services Engineering team.
Genesys Cloud CX (Genesys Cloud/PureCloud) Engineer
Location: Remote
Position Summary
The Cloud Engineer will serve as an engineer on EDCi’s Customer Care Professional Services team providing both implementation and post implementation support. This role will closely interact with both Field & Support Engineering aligning strategic objectives to provide “world class services” while maintaining the highest level of quality.
Software Engineer
Location: Remote
Position Summary
EDCi provides infrastructure and call center technology services and solutions to clients throughout the Wisconsin and the Midwest. Through our partnership and certifications with leading technology providers including Citrix, Cisco, Genesys, IBM and Microsoft, our customers receive the highest quality of product and service the industry has to offer. The Software Engineer works collaboratively within an Agile team to deliver business capabilities for customers. The Software Engineer will have responsibility for designing, developing, implementing and supporting new software for customers as well as existing off the shelf software integrations. If you’re an engineer with a love of software development, we want to talk to you!
