Billing Operations Specialist

Job Description

Elite is the trusted automation platform for law firm operations across most of the world’s largest and most successful law firms. Elite has guided firms through every technology shift and today delivers the only cloud-native SaaS platform that unifies financial, invoice, time, and data management into a single system of action. With embedded AI, predictive analytics, and integrated payments, Elite’s products enable firms to shorten billing cycles, reduce write-offs, and unlock firm-wide insights, making financial operations the foundation for law firm innovation and growth. Learn more at elite.com.

Position Overview

Elite is seeking a Billing Operations Specialist to support the execution and accuracy of Accounts Receivable and billing operations within the Invoice-to-Cash process. This role is responsible for ensuring billing activities are completed accurately and in alignment with contractual terms, internal financial controls, and revenue recognition standards.

The Billing Specialist will partner closely with Finance, Revenue Accounting, Collections, and customer-facing teams to support contract setup, invoicing, adjustments, and billing issue resolution. The ideal candidate is detail-oriented, organized, and comfortable working within financial systems while managing multiple priorities in a fast-paced environment.

Work Arrangement: Hybrid, Costa Rica

This role requires the individual to be based in Flexible across U.S. time zones .

Responsibilities

• Execute billing activities across the Invoice-to-Cash lifecycle, including contract setup, invoicing, credit and rebill processing, and billing adjustments.
• Review contract terms and ensure billing details are accurately reflected in the financial system.
• Input and maintain accurate contract and financial data related to revenue, invoicing schedules, and payment terms.
• Validate billing information to support proper revenue recognition and financial accuracy.
• Ensure accuracy of MRR/ARR-impacting billing events such as upgrades, downgrades, cancellations, and renewals.
• Investigate and resolve billing discrepancies, ensuring timely and accurate resolution.
• Coordinate with internal stakeholders such as Finance, Revenue Operations, Sales, and Professional Services to ensure billing requirements are understood and executed correctly.
• Monitor billing deadlines and ensure invoices are issued in accordance with contractual obligations.
• Provide responsive and professional service when supporting internal and external customer inquiries related to billing.
• Identify opportunities to improve billing processes, reduce manual work, and increase operational efficiency.
• Contribute to team discussions and support initiatives that enhance accuracy, consistency, and scalability of billing operations.
• Perform other duties as assigned to support departmental and company objectives.

Qualifications

• Bachelor’s Degree in Accounting, Finance, Business, or a related field, or equivalent experience.
• C1-level English proficiency (CEFR), with strong written and verbal communication skills.
• 3–5 years of experience in billing, revenue operations, accounts receivable, accounting, or a related finance function.
• 3–5 years of experience working with NetSuite and Salesforce ERPs.
• Strong attention to detail with the ability to review financial data for accuracy and completeness.
• Comprehensive understanding of billing processes and the Invoice-to-Cash lifecycle.
• Strong Proficiency in Microsoft Excel and other Microsoft Office applications, including advanced formulas such as XLOOKUP, pivot tables, and logical functions.
• Strong organizational skills and the ability to manage multiple priorities simultaneously.
• Analytical and problem-solving mindset with the ability to resolve billing issues efficiently.
• Excellent communication skills and the ability to collaborate effectively with cross-functional teams.
• High level of professionalism, integrity, and commitment to financial controls and confidentiality.
• Ability to travel up <10% as business needs require.
• Role requires the following physical capacity: Sedentary: primarily desk/computer work.
• Must be legally authorized to work in Costa Rica; Elite does not provide employment sponsorship for this position

Benefits:

• PTO
• 2 Elite Mental Health Days per year
• Annual Incentive Plan
• 14 Paid Costa Rica Holidays
• Comprehensive medical, dental, and vision benefits
• Life Insurance
• Employee Assistance Program
• Generous Global Parental Leave
• Calm, free premium subscription
• Employee Discount Program

Please note that we do not offer sponsorship for this position.

Additional Information

At Elite Technology, we embrace an employee-centric, flexible work model that empowers you to do your best work in the environment that suits you. However, we also recognize the importance of in-person collaboration for key moments that truly matter.

In our flexible remote approach, you have the freedom to choose a workspace within your home country that best fits your needs. Our corporate offices are located in New York City, Los Angeles, Costa Rica, and the Philippines, providing additional options for those who prefer or need a hybrid work environment.

Our diverse global team spans the U.S., Canada, U.K., Costa Rica, the Philippines, and Australia. Please note that at this time, we are unable to hire employees located in Quebec or Ontario Provinces, Alaska, Hawaii, Puerto Rico, Louisiana, and Oklahoma .

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. We are proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also provide reasonable accommodation for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

We are not accepting applications submitted through recruiting agencies.