Job Description
Since its inception in 2003, driven by visionary college students transforming online rent payment, Entrata has evolved into a global leader serving property owners, managers, and residents. Honored with prestigious awards like the Utah Business Fast 50, Silicon Slopes Hall of Fame - Software Company - 2022, Women Tech Council Shatter List, our comprehensive software suite spans rent payments, insurance, leasing, maintenance, marketing, and communication tools, reshaping property management worldwide.
Our 2200+ global team members embody intelligence and adaptability, engaging actively from top executives to part-time employees. With offices across Utah, Texas, India, Israel, and the Netherlands, Entrata blends startup innovation with established stability, evident in our transparent communication values and executive town halls. Our product isn’t just desirable; it’s industry essential. At Entrata, we passionately refine living experiences, uphold collective excellence, embrace boldness and resilience, and prioritize different perspectives, endeavoring to craft a better world to live in.
The Customer Success Manager plays a key role in driving customer satisfaction and retention by managing a portfolio of clients and ensuring their successful adoption and utilization of Entrata’s Homebody Product. This position focuses on building strong relationships, proactively addressing customer needs, and collaborating with cross-functional teams to deliver tailored, strategic support. The role requires an individual with strong communication, project management, and problem-solving skills to contribute to the overall success of the Customer Success team.
Responsibilities
- Manage an assigned portfolio of clients to foster a high level of satisfaction and long-term platform success
- Conduct regular client meetings to review solution performance, provide recommendations, and support client goals
- Partner with Support, Product, and Development teams to advocate for customer needs and resolve client issues
- Guide clients through post-implementation onboarding to self-sufficiency while promoting continued platform engagement
- Develop customer success plans in partnership with Sales to encourage account growth and client success
- Advise clients on process and platform risks, providing solutions to mitigate potential challenges
- Maintain a working knowledge of all Entrata products and configuration options
Essential Functions
- Communicate effectively with clients and internal teams via verbal and written communication
- Manage multiple client projects and priorities simultaneously with attention to detail
- Maintain client satisfaction through proactive engagement and timely issue resolution
- Participate in meetings and collaborative planning efforts across departments
- Ability to prioritize tasks effectively by meeting deadlines and managing workload efficiently.
- Maintain professional interaction with internal and external stakeholders
- Ability to work in a fast-paced and high-stress environment
Minimum Qualifications
- Strong organizational and time-management skills
- Excellent verbal and written communication skills
- Ability to manage client relationships with professionalism and empathy
- Comfort working independently while collaborating cross-functionally
- Bachelor’s degree or equivalent experience
- 1–2 years of experience in customer success, account management, or a related field
- SaaS or property management industry experience preferred
- Willingness to travel up to 15% of the time
$52,900 - $84,500 a year
Bonus Target: $10,000
This band covers the full base compensation range for this role. Your offer within this range will depend on factors like experience, skills, and internal equity.
Level - P2
Benefits:
Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance.
Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families.
HSA/FSA options and employer-paid disability benefits provided for eligible employees.
Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security.
Wellness initiatives promoting physical and mental well-being, access to an onsite gym at HQ, mental health resources, wellness challenges, and employee assistance programs.
Family-centric leave policies supporting new parents during significant life events.
Entrata Cares programs offering opportunities for volunteerism, charity events, and giving back to our community.
Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits.
Bi-annual swag drops for employees
Currently, Entrata hires in Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, Florida, Georgia, South Carolina, Ohio, Pennsylvania, and Illinois for Exempt roles and Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, and Florida for Non-Exempt roles. If you choose to apply and do not live in one of these states, your application may be reviewed on a case-by-case basis and salary ranges will be provided if required by state law.
But members of the Entrata team aren’t just intelligent and ambitious, they’re the living embodiment of another core Value: “Excellent Alone, Better Together.” Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law.
It’s a great place to work! Will you join us?
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
