Job Description
Who we are:
EverTrue is the leading advancement intelligence and donor engagement platform, empowering educational institutions and non-profit organizations to build stronger relationships and achieve outstanding fundraising results. Our platform continuously evolves, integrating innovative solutions to help advancement professionals effectively identify, prioritize, and manage prospects, engage supporters, and track progress. Thousands of organizations rely on EverTrue to grow giving. We are a fun, smart, mission-driven team passionate about the work we do.
What truly drives us? It’s our mission: to equip fundraising teams with the insights and tools to turn every donor interaction into a lasting relationship—leading to stronger connections and greater giving. And our vision? It’s to create a world where every fundraiser has the tools to engage, retain, and grow generosity at every level, ensuring no donor is overlooked. When you join EverTrue, you’re not just taking a job; you’re becoming part of a movement to empower fundraisers and make a real difference in the world.
We believe in your potential. We know that no candidate perfectly matches every qualification. If you’re excited about this role and meet most of our requirements, please apply! We’re eager to support your growth and development within our team.
EverTrue is an equal opportunity employer. We’re deeply committed to building a workplace that celebrates diversity, equity, and inclusion for all, ensuring every applicant and employee is treated fairly. We embrace DEI because we know it enhances engagement, satisfaction, and partnerships, making us all stronger together.
Who you are:
- You bring 4+ years of experience managing technical, cross-functional projects within enterprise software development environments, partnering closely with Product, Engineering, and Go-to-Market teams.
- You have proven success managing multiple complex initiatives simultaneously, balancing competing priorities while keeping stakeholders aligned and informed.
- You are a strong communicator, both written and verbal, with the ability to collaborate effectively across Engineering, Product, Customer Success, Implementation, and Enablement teams.
- You approach challenges with an analytical and creative mindset, and you thrive in complex systems and evolving environments.
- You have experience with project management tools such as Asana, SmartSheets, or similar platforms, and use them to drive clarity, accountability, and execution.
- You are familiar with product development methodologies such as Agile or Scrum and understand how cross-functional product teams operate.
- You are highly self-motivated and optimistic, with the ability to work independently while contributing to a collaborative, team-first culture.
- You hold a PMP certification or equivalent project management credential, or are actively working toward one.
- You are genuinely excited about an internal-facing project role, with interest in growing into a full-time, client-facing Project Manager role over time.
- You have familiarity with EverTrue’s product suite and integration points, which is a plus.
What you’ll do:
- Manage internal specific projects, as well as external customer-facing implementation projects.
- Define project scope, goals, success metrics, and deliverables in partnership with Product, Engineering, and leadership.
- Identify and proactively mitigate risks, dependencies, and bottlenecks that could impact timelines or delivery quality.
- Develop and manage a detailed cross functional project plan, including planning, execution, dependency management, and tracking milestones/deliverables.
- Serve as the central communication hub, ensuring alignment and consistent updates across all stakeholders, including customers, product managers, engineering leads, and customer-facing teams.
- Proactively identify and manage risks, dependencies, and bottlenecks that could impact the project milestone/deliverable timelines, especially with respect to large-scale customer implementations and internal projects.
- Facilitate stakeholder, and/or cross-functional meetings, document decisions and action items, and drive accountability through completion.
- Manage and maintain technical documentation related to product integration, new workflows, and customer implementations
- Coordinate internal training and communication plans in partnership with Enablement and Customer Success ahead of feature launches or customer deployments.
- Continuously improve project management and product refinement processes by leveraging tools, automation, and best practices.
- Act as the customer’s advocate and the main point of contact between our teams and the customer throughout the implementation project.
- Travel to customer locations as needed during the projects.
- Handle customer change requests by coordinating with relevant internal resources.
- Identify and recommend EverTrue products and solutions aligned with customer needs, and relay opportunities to the account executive.
- Support the sales team on pre-sale calls to discuss implementation, automation, and authentication requirements.
- Undertake special projects as assigned by leadership, based on skillset and availability.
Why You’ll Love to Join Our Team:
We offer a comprehensive package designed to support your success, growth, and well-being.
Compensation and Core Benefits:
- A base salary range of $85K - $95K.
- A 2.5% bonus plan based on company performance.
We also provide robust benefits to keep you healthy and secure:
- We cover 80% of your premium for medical, dental, and vision insurance.
- We offer a 401k match of up to 3% to support your financial future.
Happiness & Well-Being:
Our comprehensive employee benefits and perks program provides:
- A remote-first environment for flexible work.
- Generous paid time off throughout the year.
- Investment in your professional growth and development.
- Opportunities to connect with colleagues both in-person and virtually.
- The unique chance to contribute to the non-profits and educational institutions you care about, aligning your work with your passions.
