Job Description
Company Description
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.
Job Description
About Own Up, a part of Experian
Own Up, a part of Experian, is a mission-driven financial technology company dedicated to making homeownership more accessible and affordable. By combining proprietary technology with deep industry expertise, Own Up provides a transparent mortgage marketplace that helps consumers find the best rates and terms for their financial needs.
Through its data-driven platform, Own Up connects borrowers with a curated network of vetted lenders, creating a streamlined, and stress-free mortgage shopping experience.
Role Overview
The Home Advisor handles high-volume customer interactions to produce qualified leads for lending partners. You will focus on delivering customer experiences while meeting performance goals across call volume, conversion, and quality.
Responsibilities
- Manage a high volume of inbound and outbound calls to produce qualified leads
- Engage with customers by phone, email, and text to answer inquiries and guide next steps
- Deliver a positive, professional customer experience balancing speed and quality
- Follow structured call flows and best practices to support pre-approval conversations
- Partner with our teams to support lead submissions and program execution
- Communicate with real estate agents to coordinate and support customer needs
- Meet performance metrics, including call volume, contact rate, and conversion
Qualifications
Required
- 1+ years of experience in mortgage, lending, or financial services with a focus on sales, lead generation, and conversion in a high-volume call center environment
- NMLO licensing, or demonstrate the willingness to obtain certification within 6 months of hire.
Shift Expectations
- Availability to work weekend shifts (Saturday: 9:00 AM EST - 8:00 PM EST and Sunday 9:00 AM EST – 7:00 PM EST)
- Flexibility to work shorter shifts during weekdays (Monday–Friday), including split and full shifts, 40 hours per week.
- Willingness to support a schedule in consideration of high-volume contact center operations, including peak coverage times
Additional Information
Our uniqueness is that we celebrate yours. Experian’s people first, inclusive and purpose driven culture is multi award-winning; World’s Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why.
Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. You will be also eligible for a variable pay opportunity.
Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Benefits/Perks:
- Great compensation package including uncapped commission
- Core benefits including medical, dental, vision, and matching 401K
- Flexible work environment, ability to work remote, hybrid or in-office
- Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
- Explore all our exciting benefits here: https://myexperianbenefits.com/
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