Job Description
Company Description
Rank Interactive, the digital arm of the Rank Group plc, stands as a leading global digital gaming company fuelled by top-tier talent and technology. Recognised through iconic brands, our products and our people, we bring entertainment to millions of people worldwide on various devices daily.
Operating with a multi-branded strategy, we offer online entertainment, bingo and slot gaming, along with a social gaming mobile experience, using a mix of proprietary and licensed software.
With offices in the UK, Gibraltar, Mauritius & South Africa and being part of a group with approximately 8,000 employees globally; we unite people and entertainment across diverse digital channels.
Joining our high-performing and inclusive culture, you’ll instantly become part of a team supporting our customer-facing initiatives.
Job Description
As a Chat Host for Rank Interactive you will provide a memorable, first-class entertainment experience for all our valued Players. You will carry out one of the most energetic roles within the team, creating the spark that gets our Players motivated to have a great time on site! Your fun and engaging conversation will both inform and educate, injecting life into our Chat rooms.
Chat Hosts are the first point of contact – welcoming players, running quizzes and games, dealing with player questions; whilst at the same time creating a sense of ‘community’ within our rooms.
- Fun, friendly and entertaining - introduce personality to our chat rooms whilst being professional and delivering a best-in-class service to Players
- Host promotions, quizzes and chat games, in line with promotional schedules
- Engage new Players to the site, explain games, answer questions and ensure a welcoming environment
- Deliver highly interactive, focused chat that caters for a wide range of audience demographics
- Work closely and take direction to deliver stimulating on-site content that ensures peak performance
- Listen to Player opinions, suggestions and feedback - contribute to continuous improvement of our entertainment delivery
- Ensure the site Terms and Conditions are followed by all Players
- Deliver successful chat room promotions – increasing awareness and participation
- Generate innovative entertainment ideas that will appeal to our audiences
- Provide expertise and guidance for all on-site product related information#LI-VM1 #LI-Onsite
Working Hours:
- Morning Shift: 11.00 - 20.00 or 10.00 - 19.00
- Night Shift: 19.00 - 04.00 or 18.00 - 03.00
Qualifications
- Knowledge of bingo, on-line gaming/chatting and social media
- Experience of working in a customer environment
- Excellent English language skills
- Excellent typing, spelling and grammatical skills
- Computer literate (email, Word, Excel, Internet, etc.)
- Ability to work night shifts (based on roaster)
Additional Information
You’re probably wondering outside of a fun, exciting and varied role – what else do you get? You’ll get a fantastic salary combined with some leading benefits. Wellbeing@Rank is important to us too… From hybrid working and colleague support networks to menopause support and weekly PepTalks, we’re here for you.
We’ll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you work, win and grow with us.
Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.
The Rank Group are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers.
We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.
You’re probably wondering outside of a fun, exciting and varied role – what else do you get? You’ll get a fantastic salary combined with some leading benefits. Wellbeing@Rank is important to us too… From hybrid working and colleague support networks to menopause support and weekly PepTalks, we’re here for you.
We’ll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you work, win and grow with us.
Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.
The Rank Group are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers.
We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.
