Job Description
Company Description
The Rank Group is growing rapidly within both our Venues and Digital businesses. If you’re not sure who we are, you may be more familiar with us through our iconic brands; Mecca Bingo and Grosvenor Casino. We have most recently acquired Stride Gaming, which, together with our existing Digital business, forms Rank Interactive. We employ circa 8,000 people globally.
We are evolving as a business and are adding some exciting new brands and concepts to our venues and digital offering. By joining you’ll instantly be part of a high-performing and inclusive culture, which works closely to support our Customer-facing teams.
We look for ambitious, focused and energetic individuals to work in our RI family. We are big on culture and being a great place to work.
Job Description
- Review new and existing accounts for fraud in relation to system alerts and tickets; escalating observations as appropriate to concerned parties.
- Chargeback defence, highlighting any observations made during this process
- Perform on-going due diligence review for customer card or personal details changes
- Primary Manual Payments approvals for chaps & transfers
- Manage duplicate accounts and ensure terms and conditions are adhered too
- Omnichannel fraud screening
- Screen and approve withdrawals
- Initial review of missing payments queries, escalating when it’s not user error/ARN related
- Assisting with ad hoc fraud queries or department requirements
- Providing responses to customers payment related/KYC emails within the departments SLA’s
- Validate customers (where required) by gathering all KYC documents and in line with procedures
- Whitelisting devices and review of any linked accounts
- Reviewing Iovation related user queries, email alerts and daily breaches on device count
- Completing potential VIP account checks in line with the policy
- Work closely with Customer Operations providing support when needed through multiple channels
- Uphold Company’s commitment to the protection of young and vulnerable people, in accordance with the company’s responsible gambling policy and procedures
- Monitor transactions and report any observations made
- Keep up to date with fraud trends and patterns
- Manage accounts’ financial evolution and changes in patterns with the view of mitigating risks and improve potential value
- Conducting outbound calls
Qualifications
AML (Anti-Money Laundering) Regulations
- Understanding of AML frameworks and reporting obligations.
Transaction Monitoring
- Experience with tools and techniques for detecting suspicious activity.
Chargeback and Dispute Management
- Familiarity with card scheme rules and handling customer disputes.
Payment Systems Knowledge
- Understanding of payment gateways, acquirers, and settlement processes.
Regulatory Compliance
- Awareness of GDPR, and other relevant financial regulations.
Risk Assessment & Mitigation
- Ability to assess fraud risk and implement controls to reduce exposure.
Data Analysis & Reporting
- Proficiency in analyzing fraud trends and producing actionable insights.
Customer Verification Processes
- Deep understanding of KYC & document verification.
Collaboration with Law Enforcement or Legal Teams
- Experience in preparing case files or evidence for investigations.
Additional Information
- Exceptional prioritizing and multi-tasking skills.
- Ability to trust own judgment and make recommendations
- Attention to details
- Team player
- Good communicator, both written and verbal
- Ability to meet strict deadlines
- Ability to function under pressure
- Good analytical and logical skills
You’re probably wondering outside of a fun, exciting and varied role – what else do you get? You’ll get a fantastic salary combined with some leading benefits. Wellbeing@Rank is important to us too… From hybrid working and colleague support networks to menopause support and weekly PepTalks, we’re here for you.
We’ll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you work, win and grow with us.
Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.
The Rank Group are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers.
We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.
