Job Description
Meet our Team
Our services teams are recognised by customers, partners and internal stakeholders as playing a pivotal role on our customer relationships in the field. They represent Hitachi Vantara to enterprise clients across industries, establishing business relationships to understand customer challenges so that we can ensure we deliver value.
In our global customer and support organization we work together to ensure high customer satisfaction. As a Customer Engineer (CE) in Customer Service & Support (CS&S) you will be based in Denmark and part of the local team supporting our customers primarily in the Nordics (Sweden, Finland, Norway and Denmark). We work very closely with the Global Customer Support (GSC) organisation who provide 24⁄7 support to our customers around the world.
What you’ll be doing
You will work individually and as part of a team to provide technical support, account co-ordination, problem analysis and installation support to Hitachi Vantara Customers in the Nordics. You will sometimes go to site yourself but will also work closely with our partner in the Nordics, ensuring they have the support they need from you remotely, before and when they are on site.
You will also work with sales and presales to ensure optimal solutions and service for all customers at all times. Your daily work is done both remotely but also at customer site, one day is rarely like the day before or after.
Personal flexibility to work a variety of hours is key to success as customer needs drive interaction and response. In addition to office hours Monday – Fri, occasional work on evenings and weekends as well as on-call duty is part of the role. You will be working with Hitachi block, file and content storage and related servers as well as SAN (Storage Area Network) from Brocade and Cisco.
What you bring to the team
• Significant experience in support or other field/delivery teams for major IT vendor. Troubleshooting of issues related to SAN/storage as well as associated infrastructure. Experience in Storage Firmware upgrades and planned maintenance.
• Knowledge of major storage vendor support structure, on-line support tools/systems, knowledge databases and escalation procedures.
• Knowledge of major operating systems such as Linux, VMware, Windows etc is valuable
• Customer Focused, structured and service minded; able to keep your calm in a fast paced work situation.
• Strong communication skills in English.
• Drivers license B
Our Company
Hitachi Vantara is part of the Global Hitachi family. We balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what’s now to what’s next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society.
Our people are our biggest asset, they drive our innovation advantage and we strive to offer a flexible and collaborative workplace where they can thrive. Diversity of thought is welcomed and our employee base is represented by several active Employee Resource Group communities. We offer industry leading benefits packages (flexible working, generous pension and private healthcare) and promote a creative and inclusive culture. If driving real change gives you a sense of pride and you are passionate about powering social good, we’d love to hear from you.
Our Values
Research tells us that some applicants, especially those from underrepresented groups, can be put off from applying for roles if they need flexibility or feel they don’t meet all of the set criteria. We strive to create an inclusive environment for all and are open to considering home working, compressed/flexible hours and part-time arrangements. Get in touch with us to explore how we might be able to accommodate your specific needs.
We are proud to say we are an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. With Japanese roots going back over 100 years, our culture is founded on the values of our parent company expressed as the Hitachi Spirit:
Wa – Harmony, Trust, Respect
Makoto – Sincerity, Fairness, Honesty, Integrity
Kaitakusha-Seishin – Pioneering Spirit, Challenge
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Fostering innovation through diverse perspectives
Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth.
We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.
How we look after you
We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.
We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.
