Job Description
Overview
Instant Teams is seeking a detail-oriented and experienced Leave Case Manager to join our remote team! Reporting to the team manager, this remote role is primarily responsible for the accurate and compliant administration of various clients’ Family Medical Leave Act (FMLA) policies. A successful candidate will provide essential guidance to associates, management, and perform clerical duties critical to operational functions.
Day in the Life
Leave Management & Compliance:
- Administer the FMLA policy, including reviewing all FMLA documentation for accuracy and completeness.
- Make recommendations to approve or deny FMLA requests based on established federal regulations.
- Ensure processes adhere to established procedures and applicable laws.
- Maintain compliance with all federal and state regulations and internal standards.
- Serve as an internal reference for certification requirements and processing within the team.
Associate and Management Support:
- Assist associates by guiding them through the leave of absence (LOA) request process.
- Provide timely and accurate responses to associates and all levels of management regarding day-to-day issues.
- Assist management with complex LOA situations, providing guidance within policy and legal guidelines.
- Proactively manage business expectations and resolve concerns by communicating status and issues effectively.
- Contact providers for necessary clarification.
Administrative and Reporting Functions:
- Process all leave of absence paperwork according to established procedures.
- Coordinate correspondence, forms, and other necessary documents via the claim system.
- Maintain complete records of all LOA requests, including tracking and analysis of data.
- Generate required reports and maintain accurate files, data input, and analysis.
- Support management with special projects as necessary.
Must Have’s
- High School Diploma
- 1-2 years of related experience and current knowledge of the integrated disability and absence management industry
- Excellent customer service skills and the proven ability to manage difficult and stressful situations
- Strong communication skills (written, verbal, persuasion, motivation, and facilitation of strong working relationships)
- Ability to manage business expectations and resolve concerns by communicating status and issues
- Ability to effectively prioritize and escalate customer issues
- Ability to interpret and analyze multiple facts
- Knowledge of state and federal FMLA regulations; experience with paid family and medical leave is a plus. Strong organizational skills and the ability to manage a heavy caseload
- Excellent interpersonal skills
- Ability to work in a team environment
- Ability to meet or exceed Performance Competencies
Preferred
- Knowledge of medical disability management
- Prior experience utilizing a CRM system (Salesforce) and advanced data management tools (Excel, OneNote) for organizational efficiency
Position Info:
- Pay: $21/hour
- Schedule
- Training: Monday - Friday | 8am - 5pm EST (approx. 8 weeks in length)
- Post-Training: Monday - Friday | 8am - 5pm EST
- Career Progression
- This is a temp-to-perm position and may result in a full-time, permanent position with the client based on performance and business needs. Additional details to be discussed during the interview process.
- This position is 100% remote and provides equipment.
Due to specific position requirements, we cannot hire from the following locations for this opportunity: OCONUS, California, Illinois, Massachusetts, Montana, New Hampshire, Rhode Island, Seattle WA, and Washington DC
*In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
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Notes
Other Duties
This is not necessarily a complete list of responsibilities, skills, duties, or requirements associated with the job. While this list is intended to be an accurate reflection of the current job, the Company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change, (i.e., emergencies, changes in personnel, workload, rush jobs, or technological developments.)
EEO and Harassment Statement
Instant Teams provides equal employment opportunities (EEO) to all applicants, contractors, and employees without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. This policy applies to all terms and conditions of work, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Instant Teams expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Instant Teams’ contractors and employees to perform their job duties may result in discipline up to and including discharge.
About Us
As a customer experience (CX) marketplace, Instant Teams partners with nation’s top brands and companies through a suite of talent solutions that range from building out remote support teams to identifying a direct hire - all by sourcing from their remarkable and diverse talent community. As a mission-centric company, they have a proven track record of generating thousands of remote job opportunities and have significantly improved the financial well-being of military families, generating over $40 million in economic impact.
