Job Description
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.
Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.
What’s the opportunity?
We are looking for a Technology Product Partnerships Manager to accelerate the growth and impact of Intercom’s app partner ecosystem. This is a high-impact, strategic role focused on maximizing the value of our most critical product partnerships.
Beyond relationship management, you’ll focus on an existing shortlist of strategic partners to drive app adoption and revenue through. You will be the bridge between our R&D, GTM & Solutions teams, ensuring our integrations aren’t just built, but are widely adopted and actively contributing to our bottom line.
What will I be doing?
- Strategic Portfolio Management: Focus on a curated shortlist of Intercom’s most strategic product partnerships to maximize their impact on our AI-first vision.
- Drive App Adoption & Revenue: Own the success metrics for our top-tier integrations, specifically focusing on increasing customer attach rates and driving sourced/assisted revenue.
- Ecosystem Presence: Enhance Intercom’s visibility and presence within partner marketplaces to ensure we are a preferred and prominent solution in their ecosystems.
- Co-Selling & Co-Marketing: Lead strategic co-marketing events and partner-led GTM initiatives to generate top-of-funnel pipeline and support enterprise deal cycles.
- GTM Enablement: Partner with Sales, Success, and Marketing to ensure our teams are equipped to sell the value of our ecosystem and unblock deals through strategic integrations.
- Cross-Functional Coordination: Serve as a key liaison across R&D and GTM teams to align partnership activities with broader company goals, while maintaining the flexibility to adapt to changing product priorities.
What skills do I need?
- Experience: 5+ years in Product Partnerships, Product Management, or Solutions Engineering within a B2B SaaS environment.
- Technical Depth: You must have a deep product understanding and be comfortable engaging in high-level technical discussions with R&D and engineering teams.
- GTM Fluency: You have the ability to translate technical features into business value, with a proven track record of driving adoption and revenue through partnerships.
- Proven Success: You can point to previous “win stories” where your partnership initiatives directly fueled top-of-funnel pipeline and sales success.
- Communication: Exceptional ability to articulate value to disparate audiences, from skeptical engineers to quota-carrying AEs.
- Ambition & Resilience: You thrive in a fast-paced environment and are bullish about the AI-first future of customer service.
Bonus skills & attributes
- Direct experience working with AI-focused products or LLM integrations.
- A background in “Human-in-the-loop” systems or customer service tech stacks.
- Strong public speaking or demo skills for partner events and webinars.
Benefits
We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
- Competitive salary and meaningful equity
- Comprehensive medical, dental, and vision coverage
- Regular compensation reviews - great work is rewarded!
- Flexible paid time off policy
- Paid Parental Leave Program
- 401k plan & match
- In-office bicycle storage
- Fun events for Intercomrades, friends, and family!
*Proof of eligibility to work in the United States is required.
The OTE salary range for candidates within the San Francisco Bay Area is $162,000-$193,000 Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
#LI-Hybrid
Policies
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
