Job Description
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.
Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.
Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.
What’s the opportunity?
We are looking for an experienced and strategic Senior Deal Desk Manager to join our Revenue Operations team. Our mission in RevOps is to empower Fin’s go-to-market teams with the systems, insights, and strategies that drive predictable revenue growth and exceptional customer experiences.
In this role, you will own the end-to-end deal strategy function — shaping how Fin structures, prices, and closes its most complex enterprise opportunities. You will be a trusted strategic partner to senior Sales, Finance, Product, and Legal leadership — bringing commercial instinct, analytical rigor, and deep cross-functional fluency to every deal conversation. The work you do will directly shape how we operate across the deal lifecycle, helping Fin grow efficiently while maintaining sound commercial judgment at scale.
What will I be doing?
- Own the strategic deal review process for Fin’s largest enterprise opportunities, including non-standard pricing, multi-product bundles, multi-year commitments, and complex negotiation cycles.
- Partner directly with senior Sales leadership, Finance, Product, and Legal to structure enterprise deals that balance growth targets, margin goals, and long-term customer value.
- Design, implement, and continuously refine deal governance frameworks — including pricing guardrails, approval workflows, and escalation policies — that scale with the business.
- Lead the evolution of the quote-to-order process and CPQ tooling, driving automation and efficiency improvements that reduce enterprise sales cycle times and minimize friction.
- Translate complex deal data into clear commercial narratives and recommendations that inform executive decision-making, pricing strategy, and Go-to-Market planning.
- Identify and act on trends in enterprise deal flow, win/loss patterns, and pricing outcomes to proactively surface risks and opportunities to leadership.
- Serve as the senior subject matter expert on enterprise deal structuring, contract terms, and commercial policy — building organizational knowledge and driving consistency across regions and segments.
- Partner with cross-functional teams (Sales, Revenue Operations, Finance, Legal, Accounting) to align strategy, goals, and execution.
What skills do I need?
- Bachelor’s Degree.
- 7+ years in Deal Desk, Revenue Strategy, or Sales Operations supporting enterprise sales in a high-growth SaaS or AI company.
- Proven track record owning end-to-end deal strategy for complex, high-value enterprise transactions — including multi-year, multi-product, and custom-structured agreements.
- Advanced Excel and modeling skills, including multi-scenario economics and sensitivity analyses.
- Strong commercial acumen and deep understanding of enterprise SaaS business models, pricing and packaging, and the quote-to-order lifecycle — with the ability to assess deal economics, evaluate risk, and make sound recommendations under pressure.
- Experience designing and scaling deal governance frameworks, policies, and playbooks.
- Demonstrated ability to influence and advise senior stakeholders across Sales, Finance, and Legal without direct authority, and to distill complexity into clear, actionable insights for executive audiences.
Bonus skills & attributes
- Experience at a high-growth company that has scaled its enterprise segment through significant revenue milestones.
- Familiarity with AI product pricing models and usage-based or consumption-based deal structures.
- Knowledge of software revenue recognition principles (ASC 606).
- Experience partnering with Product or Pricing teams on enterprise Go-to-Market packaging decisions.
Benefits
We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
- Competitive salary and meaningful equity
- Comprehensive medical, dental, and vision coverage
- Regular compensation reviews - great work is rewarded!
- Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
- Flexible paid time off policy
- Paid Parental Leave Program
- 401k plan & match
- In-office bicycle storage
- Fun events for employees, friends, and family!
The base salary range for candidates within the San Francisco Bay Area is $151,200 - $180,600. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
#LI-Hybrid
Policies
Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
