Job Description
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.
Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.
What’s the opportunity?
We’re looking for a Sourcing & Procurement Specialist to join our growing Procurement team in Dublin.
This role blends strong tactical procurement execution (requisition-to-PO, supplier onboarding, policy compliance) with hands-on sourcing expertise. You’ll not only ensure our day-to-day procurement operations run smoothly — you’ll also lead sourcing initiatives, drive commercial value, and help modernise how we procure through automation and AI-driven solutions.
Reporting to the Head of Procurement, you’ll partner closely with stakeholders across Finance, Legal, IT, Security and business teams to deliver efficient, compliant and commercially sound procurement outcomes.
We’re looking for someone who is operationally excellent, commercially sharp, and excited about leveraging AI and automation to improve how procurement works at scale.
What will I be doing?
Procurement Operations (Tactical & P2P)
- Manage the full requisition-to-PO (P2P) lifecycle in Zip, ensuring requisitions are complete, compliant and processed efficiently
- Partner with stakeholders to ensure requirements are clear and aligned with procurement policies
- Review requisitions to ensure accuracy of scope, pricing, documentation and approvals before processing
- Manage supplier onboarding and vetting requirements in collaboration with internal stakeholders
- Support contract execution workflows in Ironclad, ensuring documentation is complete before PO issuance
- Collaborate with Accounts Payable to resolve invoice queries and ensure timely supplier payments
- Provide procurement training and support to stakeholders across the business
- Ensure adherence to Intercom’s procurement policies and procedures
- Perform daily tactical and operational procurement activities as required
Strategic Sourcing & Commercial Ownership
- Build our capabilities for RFPs, RFQs and supplier evaluations using AI first mentality
- Conduct market analysis and benchmarking to identify cost optimisation and value opportunities
- Negotiate commercial terms, pricing structures and contract provisions in partnership with Legal
- Drive supplier selection decisions based on total cost of ownership, risk, scalability and business needs
- Develop category insights and proactively identify sourcing opportunities across key spend areas
- Support contract renewals with structured commercial reviews and negotiation strategies
AI & Automation Mindset
- Identify opportunities to automate and streamline procurement workflows and approvals
- Leverage AI tools to enhance sourcing analysis, spend insights, benchmarking and contract review preparation
- Partner with internal systems teams to optimise Zip, Ironclad and related procurement tools
- Drive continuous improvement initiatives focused on reducing cycle times and increasing process efficiency
- Champion data-driven decision-making within procurement
- Stay informed on emerging procurement technologies and AI-driven sourcing solutions
What skills do I need?
- 3–5+ years of procurement and sourcing experience
- Strong experience managing P2P systems (Zip preferred)
- Demonstrated experience running sourcing events and negotiating commercial agreements
- Strong analytical and commercial acumen
- Experience reviewing and interpreting contracts in collaboration with Legal
- Excellent written and verbal communication skills
- Ability to manage multiple stakeholders and competing priorities
- Highly detail-oriented with strong organisational skills
- Proactive, curious and solutions-oriented mindset
- Comfortable working independently and driving initiatives with minimal supervision
Benefits
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
- Competitive salary and equity in a fast-growing start-up
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Regular compensation reviews - we reward great work!
- Pension scheme & match up to 4%
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Flexible paid time off policy
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
- If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
- MacBooks are our standard, but we also offer Windows for certain roles when needed.
#LI-Hybrid
Policies
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
