Job Description
Company Description
ABOUT IQ-EQ
We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide.
We employ a global workforce of 5,800+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$750 billion. We work with 13 of the world’s top 15 private equity firms.
Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.
Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding.
We’re driven by our Group purpose, to power people and possibilities.
Job Description
The Global Client Delivery HR Team are like skilled teachers, they help both the ‘strugglers’ and the ‘stars’ by guiding our employees throughout their careers and ensuring that our people have every opportunity to succeed. It’s not enough to be conversant in the language of HR, the person we are looking for knows how to contribute to the vision, mission and success of our business.
As HR Operations Officer, you will be part of a team delivering an excellent HR service to the UK and Ireland cluster. Within this role you will act as the first port of call to employees for all HR related queries ensuring the needs of our people are being met.
- You’ll act as the first point of contact for HR administration queries, delivering accurate, timely support while building strong stakeholder and customer relationships.
- You’ll manage the full employee lifecycle (onboarding, offboarding, internal movements, and visa administration) while maintaining compliant and well-organised employee records.
- You’ll ensure high attention to detail in payroll data input, benefits administration, HR database updates, and employee file management.
- You’ll generate HR reports and metrics (e.g., absence) and continuously optimise processes to improve efficiency and accuracy.
- You’ll support HR Business Partners, advise managers and employees on policies, and align priorities across stakeholders while communicating clearly and effectively.
What we offer
- Comprehensive remuneration: Competitive financial packages based upon market rates for your role, proportionate to your qualifications, level of experiences and skills profile
- Pension Scheme: Generous employer contribution with the ability to increase employee contributions
- Wellbeing: Additional social benefits such as medical insurance & life assurance, discounted gym memberships and the opportunity to engage with our local community via sports activities, charity programmes & environmental initiatives
- Flexible working: We recognise the value of working flexibly and enable our employees to enjoy an excellent work-life blend
- Support and development: We will ensure you have the right training, tools and development plan to grow and improve your skills every day.
Qualifications
- You demonstrate proactiveness, a strong drive to succeed, and a willingness to continuously learn within a professional services environment.
- You hold a relevant third-level qualification (HR, Business, Legal, or similar) and bring 1–2 years of HR administration experience.
- You maintain a high level of accuracy and attention to detail across all tasks and responsibilities.
- You are proficient in MS Office, particularly MS Excel, and have working knowledge of HR systems.
- You are flexible, collaborative, and able to work effectively as part of a team while supporting shared goals.
Additional Information
OUR COMMITMENT TO YOU AND THE ENVIRONMENT
As a forward-looking business, sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining meaningful, long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.
There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.
Our learning and development programmes and systems enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5,800+ employees - from 94 nationalities, speaking 41 languages across 25 countries - to each achieve their potential. Through IQ-EQ Launchpad we support female managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.
We’re committed to growing long-term relationships with our clients and supporting them in achieving their objectives. We understand that our client’s sustainability and success leads to our sustainability and success. We’re emotionally invested in our clients right from the beginning.
