HR Operations Specialist

Job Description

Industry leader? Well, how about an industry creator?!

At WalkMe, now an SAP company, we’re not just the leader in digital adoption, we started the digital adoption revolution - enabling organizations to pinpoint and resolve digital friction, regain control of their tech stack, and be better equipped to manage future change. With over 1,600 clients, including 55 Fortune 100 companies and 6 Fortune 10 companies working with us daily, we’re transforming how enterprises interact with their technology.

So, if you’re an expert in your field, and looking for an opportunity to work, collaborate, and innovate with some of the most talented people out there, WalkMe is the place for you!

Love people? Love processes? Let’s talk. WalkMe is looking for a HR Operations Specialist who understands that behind every spreadsheet is a human being. In this role, you will join a global team dedicated to supporting 1,000+ WalkMe team members worldwide. Reporting to the Global HR Operations Manager, you will be the engine behind core employee lifecycle moments from onboarding and benefits to compliance and resource management.

As a champion of Digital Adoption, WalkMe is an AI-First company, and we want you to be a champion of the Digital Employee Experience. This is a unique opportunity for an HR professional with a growth mindset to move beyond manual administration and build a future ready career. If you are passionate about providing a gold standard employee experience and eager to lead the charge in HR innovation, we’d love to meet you.

What You’ll Own

• Global Operational Alignment: Act as the central operational hub for WalkMe’s international footprint, ensuring seamless HR consistency across North America, Europe, and Asia-Pacific. You will tailor regional support to meet localized needs while maintaining a unified global standard for the Team Member experience.
• Strategic Team Partnership: Serve as a dedicated resource for the Global HR team, providing administrative coordination necessary to resolve complex employee relations matters. You will ensure every internal partnership is handled with the professional discretion, empathy, and consistency required of a world class HR team.
• Employee Lifecycle: Execute end to end processes for onboarding, offboarding, and total rewards, tailoring the experience to meet the unique cultural and legal needs of WalkMe’s global population.

Data Integrity & HRIS Excellence: Manage the end to end flow of Team Member data with an uncompromising eye for detail.

• Cross-Functional Synergy: Collaborate with global Payroll, Finance, Office Operations, and IT teams to ensure that WalkMe Team Members data flows correctly across systems and that compliance standards are met in every region.
• Compliance & Policy: Monitor and maintain personnel records and HR policies to ensure WalkMe remains in compliance with varying regional labor laws and data privacy requirements.

What You Need to Succeed

The Essentials (Required)

• Experience: 3+ years of experience in Human Resources or a closely related operational field.
• Global Collaboration: Proven ability to work independently while collaborating across a global team; this includes the flexibility to adapt work hours periodically to align with Asian Pacific Japan (APJ) time zones to ensure seamless support for our APJ colleagues.
• Data & Systems: Experience processing data changes and maintaining records within HRIS platforms; you are comfortable managing complex workflows and handling sensitive, confidential information.
• Advanced Analytics: Must have proficiency in Microsoft Excel with the ability to perform data analysis (e.g., VLOOKUPs, Pivot Tables) to drive informed decision-making and reporting.
• Detail-Focused Execution: A sharp eye for details when managing complex administrative tasks, ensuring that all employee communications, benefits enrollments, and reports are error-free.
• Communication Excellence: Provide supportive, human-focused guidance to WalkMe Team Members, yet pivot seamlessly to deliver clear, data driven insights to the executive Leaders.
• Service Heart: A genuine passion for people and a service oriented attitude, committed to providing a world class experience for every WalkMe Team Member.

The Extra Mile (Preferred)

• Platform Expertise: Experience with managing HRIS (SuccessFactors, ADP, Workday) and ATS (Lever, Greenhouse, or Jobvite) is a significant plus.
• AI & Innovation: A growth mindset with an interest in leveraging AI-driven HR tools and automation to streamline manual tasks and improve operational efficiency.
• System Savvy: Experience with modern workplace platforms (e.g. ServiceNow, Confluence, and/or Slack-integrated HR tools) to enhance the digital employee journey.

What Sets Us Apart

• At WalkMe, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more.  We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace.
• Hybrid Work Arrangement: We offer a hybrid work schedule to perfectly combine the benefits of remote work and the essential connections and collaborations of onsite work.
• Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
• Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.
• Stay healthy and happy with Wellness@WalkMe! Enjoy quarterly wellness reimbursements, daily BrightBreaks to recharge, and WalkMe’s annual Wellness Month every July—because your well-being matters all year long.
• WalkMe provides health coverage options, where applicable, to ensure employees have access to essential medical benefits. Our offerings are designed to support the well-being and diverse needs of our global workforce.
• WalkMe offers a generous annual leave policy tailored to meet regional standards, ensuring all employees enjoy sufficient time off to rest and recharge.
• WalkMe offers RefreshMe Days throughout the year to further strengthen our commitment to work/life balance.
• Robust Retirement Contributions: Ask HR about the specific offerings for your region!
• SAP’s acquisition of WalkMe highlights a commitment to enhancing user experience and streamlining software interactions, offering opportunities to work with cutting-edge technology that drives efficiency and innovation in the workplace.

Our job titles may span more than one career level. The OTE for this role is between $85,000 and $100,000 including salary and variables. The actual base pay is dependent upon many factors, such as: location, training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus and benefits as part of our competitive total rewards package.

At WalkMe, we approach Diversity, Equity and Inclusion (DEI) with the same level of collaboration, innovation and accountability that we bring to the rest of our business. We believe in the value of diversity and are committed to ensuring an equitable and inclusive workplace where every employee has an equal opportunity to achieve success.

WalkMe does not discriminate. If a candidate requires a reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact your Talent Acquisition partner immediately.

TO ALL RECRUITMENT AGENCIES: WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.