Job Description
Company Description
ABOUT IQ-EQ
We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide.  We employ a global workforce of 6,500+ people across 24 jurisdictions and have assets under administration (AUA) exceeding US$857 billion . We work with 13 of the world’s top-15 private equity firms.
Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.
Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding.
We’re driven by our Group purpose, to power people and possibilities.
Job Description
ABOUT THIS ROLE
This role is responsible for handling payment processing and banking administration activities of moderate complexity, ensuring accurate and timely execution across multiple systems and platforms. The position provides comprehensive support for banking operations, including managing data administration and responding to client inquiries, while maintaining high standards of data quality and accuracy. The role also focuses on building a deeper understanding of various banking platforms and contributing to continuous improvement by identifying process gaps and supporting efficiency initiatives.
Key Responsibilities:
- Process various payment transactions across multiple systems with accuracy and timeliness
- Manage banking administration requests and daily operations across different platforms
- Ensure data integrity by maintaining high standards of quality, accuracy, and completeness
- Respond to client queries and support resolution of payment and banking-related issues
- Identify, report, and support implementation of process improvements and error resolution
WHAT WE OFFER:
- Competitive remuneration packages aligned with market rates and proportionate to qualifications, experience, and skills, plus 26 days of paid annual leave and all Philippine public holidays
- Comprehensive wellbeing benefits including HMO coverage from Day 1 (primary member plus two dependents), group life and accident insurance, and mental health support through MindNation
- Flexible hybrid working arrangements (70% WFH, 30% onsite) with 100% onsite required during the first 60 days of onboarding, along with ongoing training, tools, and personalized development plans to support career growth
Qualifications
ABOUT YOU:
- Bachelor’s degree in Business, Finance, or a related field preferred
- 1–2 years of experience in payment processing, banking operations, or financial services administration
- Proven ability to manage multiple banking platforms and process moderately complex transactions
- Strong analytical, problem-solving, and data quality management skills with attention to detail and accuracy
- Effective communicator with a proactive, customer-focused mindset and ability to adapt to new systems and processes
Additional Information
OUR COMMITMENT TO YOU AND THE ENVIRONMENT
Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.
There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.
Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 6,500+ employees - from 94 nationalities, across 24 countries - to each achieve their potential.  Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.
We’re committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success lead to our sustainability and success. We’re emotionally invested in our clients right from the beginning.
