Job Description
ISTA Personnel Solutions is a fast-growing, global BPO company. We are not a recruitment agency — we operate as a dedicated extension of our U.S.-based clients’ teams, delivering high-quality operational support with precision, efficiency, and professionalism.
We are currently seeking an experienced ABA Credentialing Specialist to join our team in a fully remote capacity. This role is ideal for someone with hands-on experience in ABA (Applied Behavior Analysis) credentialing within the U.S. healthcare system who is highly organized, detail-oriented, and able to manage multiple credentialing processes efficiently.
PLEASE NOTE:
- Working Hours: Monday – Friday | 9:00 AM – 6:00 PM EST (3:00 PM – 12:00 AM South African time, subject to daylight savings)
- Public Holidays: This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA)
- Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Connections via Rain, LTE, 5G, or similar are not acceptable. Applicants without a fixed fibre line will not be considered
- Power Backup: A reliable backup solution is required to manage load shedding and outages (UPS, inverter, solar, etc.). Applicants without a reliable backup solution will not be considered
- Work Environment: Fully remote
KEY RESPONSIBILITIES:
- Own end-to-end credentialing and re-credentialing for ABA providers with U.S. insurance payers.
- Submit and actively track applications across commercial and government payer networks.
- Monitor deadlines, chase outstanding items, and keep credentialing timelines on track.
- Maintain meticulous provider records, documentation, and digital filing systems.
- Ensure ongoing compliance with payer requirements and notify stakeholders of changes.
- Support provider onboarding and enrollment from start to approval.
- Communicate clearly with providers, payer contacts, and internal teams.
REQUIREMENTS:
- Hands-on experience credentialing ABA providers in the U.S. — this is non-negotiable.
- Working knowledge of U.S. insurance payer enrollment and credentialing processes.
- Familiarity with credentialing portals and U.S. healthcare documentation standards.
- High attention to detail — errors in credentialing cost real time and money.
- Ability to manage multiple open files independently without being micromanaged.
- Strong written English; professional communication with U.S.-based clients and payers.
- Reliable internet connection and a proper remote working setup.
Highly Advantageous
- Experience credentialing BCBAs, RBTs, or ABA clinics specifically.
- Fluency with CAQH, NPI, PECOS, and commercial payer portals.
- A track record of working remotely for U.S.-based healthcare companies.
If you have not been contacted within 14 working days, please consider your application unsuccessful.
