Job Description
ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency - we operate as a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.
We are looking for an experienced Accounts Receivable & Collections Specialist who is confident managing customer accounts while building strong professional relationships.
This role is much more than collections. You will take ownership of the full Accounts Receivable process, working closely with customers to resolve outstanding balances, process payments, maintain accurate records and provide regular reporting.
The ideal candidate is highly organised, an excellent communicator and able to balance professionalism with empathy when dealing with customers.
PLEASE NOTE:
- Working Hours: Monday – Friday, 2:00 PM – 11:00 PM South African time (subject to daylight saving time).
- Public Holidays: This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA).
- Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Applicants without a fixed fibre line cannot be considered.
- Power Backup: Reliable backup required to manage load shedding or outages. Applicants without a power backup cannot be considered.
- Work Environment: Fully remote.
Key Responsibilities:
- Manage a portfolio of customer accounts.
- Follow up on outstanding invoices via phone and email.
- Build strong relationships with customers while resolving overdue accounts.
- Process cash applications accurately within the ERP system.
- Maintain accurate customer account records.
- Investigate and resolve payment queries.
- Prepare Accounts Receivable ageing reports.
- Provide regular reporting to management.
- Work closely with internal departments to resolve account discrepancies.
- Maintain excellent customer service throughout the collections process.
Minimum Requirements:
- Minimum 3 years’ experience in an Accounts Receivable role.
- Proven collections experience.
- Experience managing the full Accounts Receivable function.
- Confident making outbound collection calls.
- Excellent written and verbal English communication skills.
- Strong customer service and relationship-building abilities.
- Experience working with ERP systems.
- High level of accuracy and attention to detail.
- Strong organisational and time management skills.
- Proficient in Microsoft Excel and Microsoft Office.
The Ideal Candidate:
- Professional and confident communicator.
- Strong emotional intelligence.
- Able to build rapport with customers.
- Calm under pressure.
- Assertive without being confrontational.
- Excellent follow-up skills.
- Able to manage multiple customer accounts simultaneously.
- Self-motivated and highly organised.
If you are not contacted within 14 working days, please consider your application unsuccessful.
