Job Description
ISTA Solutions, a leading outsourcing partner to U.S.-based clients, is not a recruitment agency. We operate as a global BPO partner supporting our clients directly.
We are currently seeking a detail-oriented and organised Admin Assistant to support a U.S.-based retail business specialising in home furnishings / interior décor products.
NOTE: This role will start off as part-time (4 hrs per day) with the possibility of transitioning into a full-time role based on the business needs.
This role will focus on order processing, tracking, and administrative support. The successful candidate will initially manage purchase orders and order coordination, with the opportunity to expand into accounts receivable and customer communication functions as the role develops.
This is a structured, process-driven role requiring accuracy, strong attention to detail, and the ability to manage multiple tasks in a fast-paced remote environment.
PLEASE NOTE:
Working Hours: Monday – Friday | 9:00am – 1:00 pm EST (15:00pm – 19:00pm South African Time, subject to change depending on U.S. daylight savings)
Public Holidays: You will be required to work on both South African and U.S. public holidays. Compensation for South African public holidays will be provided in accordance with the BCEA.
Internet Requirements: Fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Candidates without fixed fibre cannot be considered.
Power Backup: Reliable backup power is required to manage load shedding or outages. Candidates without backup cannot be considered.
Work Environment: Fully remote.
Employment Type: Part-time role with the potential to grow into a full-time position based on performance and business needs.
Key Responsibilities:
Capture and process purchase orders from email with high accuracy
Track and update order statuses across systems
Send order confirmations and provide tracking details to customers
Maintain organised and accurate records of orders and communications
Monitor shared inbox and respond to queries professionally and timeously
Coordinate with internal teams to ensure smooth order fulfilment
Assist with administrative reporting and documentation
Support accounts receivable processes and follow up on outstanding payments
Contact customers for payment follow-ups when required
Ensure all tasks are completed with strong attention to detail and accuracy
Minimum 1–2+ years administrative, data capturing, or order processing experience
Previous customer service experience (email and/or phone-based)
Strong written and verbal English communication skills
High attention to detail with ability to manage high volumes accurately
Strong organisational and multitasking skills
Ability to work independently in a structured remote environment
Comfortable using Microsoft Office and Outlook
Ability to quickly learn new systems and tools (including VoIP/soft phone)
Professional, reliable, and process-driven work ethic
If you are not contacted within 14 working days, please consider your application unsuccessful.
