Job Description
ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency - we operate as a dedicated extension of our U.S.-based clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.
We are seeking a highly organised and detail-oriented Administrative & Billing Coordinator to support one of our U.S.-based clients. This role is ideal for someone who thrives in an administrative environment, enjoys working with customers, and takes pride in producing accurate work.
The successful candidate will play a key role in supporting daily office operations, handling incoming calls, processing information from field technicians, and managing billing and invoicing functions. The client places a strong emphasis on character, accountability, and work ethic, and is looking for someone who demonstrates integrity, initiative, and exceptional attention to detail.
PLEASE NOTE:
- Working Hours: Monday – Friday | 9:00 AM – 6:00 PM EST (3:00 PM – 00:00 AM South African time - subject to daylight savings).
- Public Holidays: This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA).
- Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Applicants without a fixed fibre line cannot be considered.
- Power Backup: Reliable backup required to manage load shedding or outages. Applicants without a power backup cannot be considered.
- Work Environment: Fully remote.
Job Responsibilities:
Answer incoming customer and client phone calls professionally and efficiently.
Create, process, and send invoices accurately and timeously.
Perform general administrative and secretarial duties.
Manage billing and invoicing functions with a high degree of accuracy.
Process information received from field technicians.
Capture job details accurately within the company system.
Issue invoices and maintain accurate records.
Support day-to-day office operations and administrative processes.
Communicate effectively with customers, clients, and internal stakeholders.
Identify and address discrepancies or errors proactively.
Maintain confidentiality and professionalism in all interactions.
Previous experience in an administrative, secretarial, office support, or customer service role.
Excellent verbal and written English communication skills with a clear and professional accent.
Strong attention to detail and commitment to accuracy.
Experience with billing, invoicing, or administrative financial tasks.
Strong organisational and multitasking abilities.
Ability to work independently and take initiative.
Excellent problem-solving and critical-thinking skills.
High level of accountability, integrity, and honesty.
Ability to learn new systems and processes quickly.
Reliable, proactive, and self-motivated.
Strong work ethic and commitment to producing high-quality work.
If you are not contacted within 14 working days, please consider your application unsuccessful.
