Job Description
ISTA Personnel Solutions South Africa is a dynamic, fast-growing BPO company providing operational support to U.S.-based healthcare companies. We are not a recruitment agency. We act as a dedicated extension of our clients’ teams, delivering high-quality service with precision and professionalism.
We are currently recruiting a Administrative Support Specialist to join a U.S.-based ABA therapy organization. This role is ideal for an organized, detail-oriented professional with healthcare administration experience who enjoys supporting operational processes and working with international teams.
PLEASE NOTE:
- Working Hours: Monday – Friday | 3:00 PM – 12:00 AM South African time – subject to daylight savings.
- Public Holidays: This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA).
- Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Applicants without a fixed fibre line cannot be considered.
- Power Backup: Reliable backup required to manage load shedding or outages. Applicants without a power backup cannot be considered.
- Work Environment: Fully remote.
Key Responsibilities:
Receive and review purchase orders submitted by healthcare facilities through the system, ensuring budget compliance, availability (including backorders), appropriateness, and alignment with purchasing trends before processing.
Manage and resolve tickets for non-catalogue items by communicating with facilities, sourcing required products, obtaining ownership approval, and completing the purchase process.
Monitor facility equipment rentals by tracking usage, ensuring items are not misused, maintaining rentals at minimum required levels, and coordinating timely returns.
Process electronic invoices within the system by matching them to purchase orders and syncing with the accounting software; investigate and resolve any discrepancies or mismatches.
Build professional relationships with clients and suppliers while delivering excellent service.
Manage vendor queries, backorders and product substitutions.
6 months to 1 year of experience in the healthcare industry.
Experience within an ABA therapy environment is highly preferred.
Excellent written and verbal English communication skills.
Strong attention to detail and high level of accuracy.
Excellent organizational and time management skills with the ability to prioritize multiple tasks.
Good technical aptitude and the ability to quickly learn new systems.
Comfortable working independently in a fully remote environment.
Ability to work effectively with multicultural teams.
Preferred Skills:
Experience using any of the following systems will be beneficial:
- HubSpot or a similar CRM platform
- CentralReach
- ClickUp
- Brillium
If you are not contacted within 14 working days, please consider your application unsuccessful.
