Job Description
ISTA Personnel Solutions is a dynamic, fast-growing BPO company providing dedicated operational support to U.S.-based clients. We are not a recruitment agency — we act as a direct extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.
This role is a fixed-term contract (FTC) supporting a U.S.-based team with workflow automation and process management. The successful candidate will help build, test, and optimize workflows using HubSpot, Make.com, and ClickUp, ensuring operational tasks are completed accurately and efficiently.
The Automation & Workflow Assistant will:
- Take assigned tasks from start to finish, ensuring each workflow is fully implemented and tested
- Translate operational processes into structured, logic-driven automation workflows
- Work closely with a U.S.-based team to identify inefficiencies and suggest process improvements
- Manage workflow automations across HubSpot, Make.com, and ClickUp
This is ideal for a detail-oriented, reliable professional who enjoys process optimization, and testing workflows end-to-end.
PLEASE NOTE:
- Hours: Monday – Friday | 9:00 AM – 6:00 PM EST (3:00 PM – 12:00 AM South African time, subject to daylight savings in the U.S.)
- Public Holidays: You will be required to work on both South African and U.S. public holidays. Compensation for South African public holidays will be provided in accordance with the BCEA.
- Internet Requirements: Fixed fibre line with a minimum speed of 25 Mbps (upload & download), and support for a wired Ethernet connection is mandatory. Candidates without a fixed fibre line cannot be considered.
- Power Backup: A reliable power backup solution is required to manage load shedding or outages. Candidates without backup cannot be considered.
- Work Environment: Fully remote
- Contract Type: Fixed-term contract (FTC)
Key Responsibilities:
- Build, maintain, and improve automations and workflows within HubSpot
- Connect HubSpot to third-party systems using Make.com (Integromat) or other integrations
- Create, manage, and optimize task and project workflows in ClickUp
- Follow assigned tasks carefully, ensuring every workflow is fully implemented and thoroughly tested
- Document processes and translate instructions into structured, logic-driven automation workflows
- Ensure data accuracy, consistency, and proper flow between integrated systems
- Proactively communicate with the U.S.-based team, asking questions for clarity rather than guessing
- Identify potential process inefficiencies and suggest improvements or optimizations
- Track and report progress on tasks and projects within project management tools
Requirements:
- Strong hands-on experience with HubSpot automations, Make.com, and ClickUp
- Experience with other CRMs (Salesforce, Zoho, Pipedrive) is advantageous
- Familiarity with workflow logic, task automation, and cross-platform integrations
- Extremely detail-oriented, methodical, and reliable
- Ability to work independently, manage multiple projects, and meet deadlines
- Excellent written and verbal English communication skills
- Comfortable asking questions for clarification and ensuring work is done correctly rather than making assumptions
If you are not contacted within 14 working days, please consider your application unsuccessful.
