Job description

I STA Personnel Solutions South Africa - we are a global BPO company, partnering with a US-based client in the Real Estate Management sector, who is urgently seeking an Inbound & Outbound Customer Service Agent.

We’re looking for an experienced Customer Service Agent to support our US client who is a real estate investment and development company. This role involves handling inbound and outbound calls, scheduling property showings, following up on rental inquiries, and assisting tenants with questions and requests. You’ll be the first point of contact for prospective tenants and play an important role in providing a professional, helpful experience.

PLEASE NOTE:

Working Hours: This role requires you to work EST hours Mon - Fri from 9am to 6pm EST (currently this is 16h00pm to 01h00am South African time - subject to change in accordance with daylight savings in the United States).
Public Holidays: This role requires you to work on both South African and US public holidays (compensation for SA public holidays in accordance with the BCEA)
Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.
Work Environment: This is a fully remote working role.

Job Responsibilities:

Handle incoming calls and emails from tenants and prospects
Schedule appointments and property showings
Follow up on leads, rental inquiries, and missed calls
Assist with rent questions, maintenance requests, and general property information
Update internal systems and maintain accurate records of communications
Industry experience in real estate, property management, or a leasing office
Excellent and fluent English communication skills
Friendly, professional phone manner and proactive attitude
Strong attention to detail and ability to multitask
Confident with computers, including MS Office and Outlook