Job Description
ISTA Personnel Solutions is a fast-growing, global BPO company. We are not a recruitment agency. We operate as a dedicated extension of our U.S.-based clients’ teams, delivering high-quality operational support with precision, efficiency, and professionalism.
We are recruiting on behalf of a growing U.S.-based ambulance and medical transport company for a Emergency Dispatcher to join a newly established team. This is a fully remote position based in South Africa, supporting a fast-paced dispatch operation during U.S. business hours.
About the Role
As a Dispatcher, you will be the operational hub of a busy transport coordination team. This role is primarily focused on managing scheduled transport requests that come in through multiple digital channels, ensuring runs are accurately loaded into the dispatch system, and ensuring operations run smoothly and efficiently.
This is a high-volume role that suits someone who thrives in a fast-paced environment, can juggle multiple platforms at once, and takes real ownership of their work.
PLEASE NOTE
- Working Hours: Rotational shifts covering Monday – Saturday. Dispatchers will work three 12-hour shifts per week (either Monday, Tuesday, Wednesday or Thursday, Friday, Saturday), plus one additional 4-hour shift to complete a 40-hour week. Exact shift times will be confirmed during the process (EST hours apply).
- Public Holidays: Required to work on all South African public holidays and will be compensated in accordance with the provisions of the Basic Conditions of Employment Act (BCEA).
- Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Connections via Rain, LTE, 5G, or similar are not acceptable. Applicants without a fixed fibre line will not be considered.
- Power Backup: A reliable backup solution is required to manage load shedding and outages (UPS, inverter, solar, etc.). Applicants without a reliable backup solution will not be considered.
- Work Environment: Fully remote.
Key Responsibilities
- Monitoring incoming transport requests across multiple digital channels and claiming runs within operational capacity
- Loading and managing confirmed runs accurately within the dispatch system
- Communicating via phone and online radio (VoIP) with transport teams
- Prioritising competing requests and making quick, sound decisions under pressure
- Identifying and flagging capacity issues before they become problems
- Maintaining accurate records with critical attention to detail
- Confirming pick-up and drop-off details before dispatching a run
- Tracking units in real time and updating statuses as runs progress
- Communicating delays, cancellations, or route changes promptly to relevant parties
- Handling shift handovers with clear, accurate notes for incoming dispatchers
What We’re Looking For
- Previous experience in a dispatch, medical transport, emergency services, or similar high-volume coordination role
- Comfortable managing multiple digital channels simultaneously (portals, email, messaging platforms, phone) without losing track of priorities
- Tech-savvy with the ability to learn new systems and platforms quickly
- Strong attention to detail, particularly when entering or verifying data under time pressure
- Excellent written and verbal English communication skills
- Calm, level-headed, and able to prioritise effectively when handling competing requests
- High level of integrity and accountability
- Resilient and emotionally steady — exposure to medical transport scenarios is part of the environment
- Previous experience in the healthcare or medical transport industry will be an advantage
- Experience working with a CAD (Computer-Aided Dispatch) system will be an advantage
If you have not been contacted within 14 working days, please consider your application unsuccessful.
