Job description
ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency — we operate as a dedicated extension of our U.S.-based clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.
About the Role:
We are seeking a professional and reliable Front Desk Receptionist to join a growing US-based outpatient physical therapy practice. The role focuses on delivering exceptional customer service, managing patient scheduling, and supporting administrative tasks for patients affiliated with third-party insurers.
WORKING HOURS: Monday – Friday | 17:00pm – 2:00am South Africa Time (these times are subject to change depending on daylight savings in the United States)
Key Responsibilities:
- Handle inbound and outbound calls to schedule patient appointments.
- Update and maintain third-party insurance information.
- Assist with Medicaid authorizations when required.
- Support occasional collections for self-pay patients.
- Provide excellent customer service, ensuring a positive patient experience.
- Perform general administrative tasks as required.
PLEASE NOTE
You will be required to work on both South African and US public holidays (compensation for SA public holidays in accordance with the BCEA)
Work Environment: This is a remote role.
Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
P ower Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.
Industry Experience:
- Exposure to US healthcare or insurance processes.
- Previous experience in frontline reception and customer service is essential.
Soft Skills:
- Excellent written and verbal English communication skills.
- Patient, empathetic, and professional phone demeanour.
- Strong attention to detail and accuracy.
- Ability to work independently and manage time effectively during US business hours.
Technical Skills:
- MS Office (Word, Outlook, etc.).
- Comfortable learning new software or platforms as required.
Benefits:
- Fully remote work.
- Opportunity to work with a growing US healthcare provider.
If you are not contacted within 14 working days, please consider your application unsuccessful.
