Job Description
ISTA Personnel Solutions is a dynamic, fast-growing BPO company providing dedicated operational support to U.S.-based clients. We are not a recruitment agency — we act as a direct extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.
We are currently recruiting for an HR Assistant t o support a U.S.-based ABA therapy company. This role works closely with the Director and plays a key part in supporting day-to-day HR operations, handling administrative processes, and assisting with employee-related matters in a fast-paced, evolving environment. You will act as a first point of contact for certain HR matters, support performance-related processes, and assist with research and compliance-related tasks.
PLEASE NOTE:
- Working Hours: Mon – Fri 10:00 am – 7:00 pm EST (16:00 pm - 01:00 am OR 17:00 pm - 02:00 am South African Time, depending on daylight savings in the USA)
- Public Holidays: You will be required to work on both South African and U.S. public holidays. Compensation for South African public holidays will be provided in accordance with the BCEA.
- Internet Requirements: Fixed fibre line with a minimum speed of 25 Mbps (upload & download), and support for a wired Ethernet connection is mandatory. Candidates without a fixed fibre line cannot be considered.
- Power Backup: A reliable power backup solution is required to manage load shedding or outages. Candidates without backup cannot be considered.
- Work Environment: Fully remote
Key Responsibilities:
- Acting as a first line of escalation for HR-related queries and concerns.
- Supporting annual performance reviews, appraisals, and salary adjustments.
- Assisting with HR documentation and administrative processes.
- Conducting research to support new HR policies and ensure legal compliance.
- Supporting implementation of new processes and procedures.
- Handling ad hoc HR and operational tasks as delegated by the Director.
- Maintaining accurate records and ensuring organisational consistency.
Requirements:
- Strong verbal and written English communication skills.
- Professional, confident, and approachable communication style.
- Highly organised with strong attention to detail.
- Ability to think critically and apply good judgment.
- Proactive and able to work independently while knowing when to escalate.
- Fast learner who can pick up new tasks with minimal instruction.
- Comfortable working in a fast-paced, evolving environment.
- Basic computer literacy (MS Office, Outlook, general system navigation).
If you are not contacted within 14 working days, please consider your application unsuccessful.
