Job Description
ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency - we operate as a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.
We are seeking a detail-oriented and tech-savvy Medical Accounts Receivable (AR) & Payment Posting Agent to support a U.S.-based healthcare administration client. This role offers exposure to the full AR lifecycle, from collections through to accurate payment posting, and is ideal for a professional who is confident, analytical, and comfortable working within healthcare and compliance-driven environments.
PLEASE NOTE:
- Working Hours: This role requires you to work EST hours, Monday – Friday, 9 AM – 6 PM EST (16:00 PM – 01:00 AM South African time; subject to change depending on daylight savings).
- Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
- Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.
- Work Environment: This is a fully remote working role.
- Public Holidays: You will be required to work on all South African public holidays (compensated as per BCEA).
What You’ll Do:
Review and analyse aging reports to identify outstanding balances and follow up on accounts.
Accurately post payments, adjustments, and write-offs in line with client and legal protocols.
Follow up on coinsurance balances and support AR collections activities.
Ensure all AR activity is documented accurately and maintained in compliance with internal and client standards.
Collaborate with U.S.-based billing, finance, and operations teams.
Apply sound judgment when making AR-related decisions and resolving discrepancies.
Experience in Accounts Receivable, medical billing, or payment posting.
Solid understanding of AR processes, including reviewing aging reports and basic insurance concepts.
Proficiency in Microsoft 365 (especially Excel).
Comfortable working with payment posting or billing software (prior exposure preferred).
Medicaid experience is an advantage but not essential.
Management or supervisory experience is a plus.
Willingness and ability to learn - supplemental training will be provided where needed.
Soft Skills:
- Highly detail-oriented with strong analytical skills.
- Confident decision-maker who can work independently.
- Professional, reliable, and accountable.
- Tech-savvy and adaptable to new systems and processes.
- Strong communication skills and ability to work cross-functionally.
- Calm, organized, and able to manage priorities effectively.
If you are not contacted within 14 working days, please consider your application unsuccessful.
