Job Description
ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Medical Scribes Team Lead to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We’re looking for a team player who is ready to contribute to our mission, just like you!
Account specific roles and responsibilities:
Daily Operations
- Plan daily workflow and assignments.
- Monitor productivity and 40-chart target.
- Manage coverage, pending tasks, and workload.
Quality Management
- Audit scribe documentation for accuracy and completeness.
- Track quality trends and provide weekly reports.
Coaching & Development
- Conduct coaching and performance reviews.
- Create improvement plans and apply feedback.
Reporting
- Prepare weekly production and issue reports.
- Provide leadership updates.
Training & Support
- Train and onboard new scribes.
- Provide ongoing support, feedback, and escalation.
Scribing
Converting transcribed diagnostic test results, procedures, and consultation notes into applicable report formats
Typing out the full forms of medical abbreviations and acronyms, as well as the formal versions of medical jargon
Collaborate with team members and other departments to improve overall customer experience
Must be a graduate of any medical course
With at least 6 months Team Lead / Supervisory / SME experience
Must have 2 years of Medical Scribes / Transcriptionist Experience
With experience in ECW
Averaging 50-60 WPM
Excellent verbal and written English skills
Amenable working night shift
What can we offer you?
- Competitive salary and benefits
- Health Insurance with free dependents*
- 10%-night differential
- Attendance Bonus
- Paid time off
- Convertible to cash leave credits
- Performance Appraisal
- Work-life balance
- A focus on growing your career path with us
- We encourage you to follow your passions and learn new skills
Our commitment to you
- Strong culture and values-driven leadership
- We create opportunities for you to learn and grow at any stage of your career
- Continuous learning and innovation
- We foster an all inclusive environment where everyone thrives
