Job description
ISTA Personnel Solutions South Africa is a dynamic and fast-growing BPO company based in South Africa, specializing in providing top-tier operational support to U.S.-based companies. We are not a recruitment agency—we are a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.
Our client is a US-based healthcare organisation supporting nurses across various facilities. They are seeking a proactive, empathetic individual to join their team and help ensure nurses feel supported and valued throughout their contracts. As a Nurse Engagement Coordinator, you will manage and support nurses, both current and prospective, ensuring they are engaged, heard, and well-supported. You’ll work closely with the team to track clinician engagement, identify those at risk of disengagement, and provide insights that help maintain a positive experience for all nurses.
PLEASE NOTE:
- Working Hours: This role requires you to work EST hours Mon - Fri from 9am to 6pm EST (16h00pm to 01h00am South African time - subject to change depending on USA daylight savings).
- Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
- Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.
- Work Environment: This is a fully remote working role.
Responsibilities:
Extract and analyse data from Coach Up Care to monitor clinician engagement, identify high-risk or flight-risk nurses, and send reports to relevant team members.
Conduct regular check-ins with nurses, capturing feedback and documenting engagement.
Record all interactions and relevant information in QuickBase.
Execute outreach tasks and targets assigned by the team lead.
Previous experience in employee engagement, client support, or a healthcare-related environment.
High emotional intelligence and strong interpersonal skills.
Strong English communication skills, both verbal and written.
Ability to maintain confidentiality and handle sensitive information professionally (HIPAA compliance).
Ability to work independently and manage sensitive information with discretion.
Detail-oriented with strong organisational and communication skills.
If you are not contacted within 14 working days, please consider your application unsuccessful.
