Job description
ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency - we operate as a dedicated extension of our U.S.-based clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.
Our U.S.-based client connects nurses with shifts at various nursing homes (long-term care facilities) through an app-based scheduling platform. They are seeking a Remote Operations Support Coordinator to manage patient and nursing scheduling support, resolve issues, and provide direct client-facing communication. This role is crucial in ensuring smooth daily operations during early hours and weekends by handling time-sensitive tasks such as client communications, last-minute scheduling issues, and staff check-ins.
Working Hours: (subject to change)
- Monday – Friday: SAST 11:00am – 3:00pm (4-hour shift)
- Saturday: SAST 10:00pm – 6:00am (9-hour shift)
(Applicants MUST also be flexible to work different shifts and/or extra hours when needed.)
PLEASE NOTE
- Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
- Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.
- Work Environment: This is a fully remote working role.
- Public Holidays: You will be required to work on all South African public holidays (compensated as per BCEA).
Key Responsibilities
Respond promptly to incoming client calls and emails, providing professional and courteous service.
Handle urgent matters, including last-minute staffing call-outs, no call/no shows (NCNS), and shift changes.
Coordinate immediate staffing replacements when necessary, using internal contact lists and scheduling tools.
Monitor daily schedules and check in with staff scheduled for later in the day to ensure attendance and coverage.
Communicate clearly and effectively with team members and management to relay important updates.
Maintain accurate records of interactions and follow-ups in the CRM system.
Excellent verbal and written communication skills.
Strong organizational and time-management abilities.
Ability to remain calm and solution-focused under pressure.
Previous experience in staffing, operations coordination, or a customer service role is preferred but not mandatory.
Proficiency in Microsoft Office and CRM programs.
If you are not contacted within 14 working days, please consider your application unsuccessful.
