Job Description
ISTA Personnel Solutions is a dynamic and fast-growing BPO company providing high-quality operational support to U.S.-based businesses. We are not a recruitment agency—we act as a dedicated extension of our clients’ teams, delivering reliable, process-driven, and people-focused support.
We are seeking a Recruiting & Credentialing Support Agent to support a U.S.-based client in the ABA (Applied Behaviour Analysis) healthcare sector. This is a structured, detail-oriented role focused on recruitment coordination and credentialing support. The ideal candidate is highly organized, communicates confidently in English, and enjoys working within clearly defined processes in a remote environment.
PLEASE NOTE:
- Working Hours: This role requires you to work EST hours Mon - Fri from 8 am to 5 pm EST (15h00 to 24h00 South African time - subject to change in accordance with daylight savings in the United States).
- Public Holidays: This role requires you to work on both South African and US public holidays (compensation for SA public holidays in accordance with the BCEA)
- Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
- Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.
- Work Environment: This is a fully remote working role.
Key Responsibilities
Support recruitment and credentialing activities for a U.S.-based ABA healthcare client
Review and process incoming resumes for open roles
Schedule and coordinate interviews with candidates and hiring teams
Assist with initial candidate screenings when required
Support onboarding processes for new hires
Assist with credentialing documentation and tracking
Maintain accurate and up-to-date candidate and employee records
Communicate professionally and courteously with candidates via phone and email
Ensure recruitment and credentialing processes are followed accurately and consistently
No prior industry experience required, but would be beneficial
Excellent verbal and written English communication skills
Strong attention to detail with a high level of organization
Friendly, patient, and professional phone manner
Basic computer proficiency, including MS Office and Outlook (no advanced Excel skills required)
Ability to manage multiple tasks and work within structured processes
Comfortable working independently in a remote environment.
Preferred Experience
- Previous experience in recruitment, credentialing, or administrative coordination
- Exposure to the ABA or healthcare industry is advantageous but not required
If you are not contacted within 14 working days, please consider your application unsuccessful.
