Job description
Laundryheap is an award-winning, industry-leading startup transforming the laundry and dry cleaning industry. With services across 14 global markets and expanding rapidly across Europe, Asia, and North America, we pride ourselves on delivering clean clothes within 24 hours, making us one of the fastest services in the business.
Role Overview
The Assistant Regional Manager – Driver Operations is responsible for owning and scaling driver operations across EU and US, while providing strong remote operational support to on-ground teams (where applicable). This role plays a critical part in ensuring supply–demand balance, operational efficiency, driver satisfaction, and process excellence at scale. You will lead people, processes, and performance—driving clarity through KPIs, eliminating inefficiencies, and collaborating cross-functionally to achieve faster, more reliable outcomes.
Key Responsibilities
Driver Operations (Fleet Operations + Planning Operations)
- Own and continuously review driver operations processes across EU and US cities, covering both driver and planning operations
- Ensure effective supply–demand planning to meet operational requirements across markets
- Identify inefficiencies and eliminate redundant processes to keep operations lean and scalable
People & Performance Management
- Lead, mentor, and manage a team of 5–10 driver operations team members
- Define clear KPIs for each role and review performance on a regular cadence
- Measure individual and team performance and communicate outcomes clearly and constructively
- Conduct regular coaching, feedback, and development conversations
- Build an engaged, high-accountability team culture with open communication
Strategy & Cross-Functional Collaboration
- Work closely with product, tech, support, and finance teams to design and refine driver operations processes
- Contribute to operational strategy for EU and US markets, balancing growth, cost, and driver experience
- Develop a strong understanding of regional goals, priorities, and constraints
- Lead or support driver programs focused on retention, engagement, and operational efficiency
Required Experience & Skills
- 5+ years of experience in operations roles within fast-paced, tech-oriented companies
- Strong people management experience, with prior responsibility for managing at least 5–10 team members
- Experience across operations and strategy, with the ability to move between execution and planning
- Prior exposure to contact center, voice-based operations, or Global Capability Center (GCC) environments (preferred)
- Proven ability to operate in high-growth, ambiguous environments with strong decision-making skills
- Excellent written and verbal communication skills
- Strong analytical capability with Google Sheets and/or MS Excel (intermediate to advanced)
Work Schedule
- 9-hour shift (8 working hours + 1-hour break)
- 5 days a week (2 rotational week-offs)
Ready to revolutionize last-mile logistics with us? Apply now and become part of the Laundryheap journey.
