Job Description
LEAP is the global leader in the development of integrated productivity solutions for law firms with offices in the United States, Canada, United Kingdom, Republic of Ireland, Australia, and New Zealand.
Law firms using LEAP software enjoy all the benefits of a state-of-the-art practice management system as well as legal accounting, document assembly and management and, uniquely, legal publishing assets, all in one integrated solution.
We are a trusted partner of more than 60,000 lawyers and their staff who rely on us to help them provide outstanding legal services and run productive, profitable law firms.
The Implementations department is responsible for extracting and transferring data from legal software systems to the LEAP product range, onboarding and training of all new LEAP clients. The department is not only responsible for the technical aspects but also manages client’s expectations in relation to data collection, data migration and LEAP delivery/installation.
Duties and Responsibilities for the Role:
• Project Manage the implementation process for all implementations used for on-boarding
• Provide advice and guidance on projects when required
• Ensure that standard deliverables for all projects are met
• Identify & resolve issues, complaints, and enquiries from Clients
• Communicate with local management team & staff in relation to the Implementations Team
• Establish implementation / project goals and priorities
• Ensure that quality standards are met for all Implementations
• General Troubleshooting
• Scheduling Training Sessions for clients with external Partner Network Consultants
• Maintaining the data transitions calendar
• Collection of Legacy data when required
• Data probes of Legacy software systems
• Maintaining Implementations department documentation
• Performing Compliance checks on client workstations and providing recommendations on next steps to reach full compliance before scheduled Implementation
The right candidate is experienced in project management and demonstrates intuitive, analytical, and problem-solving skills whilst exhibiting, motivation, determination, and decisiveness despite any external pressures.
Qualifications and Experience for the Role:
Exposure to cloud-based software sector within the Legal industry either from a financial or file management perspective
Experience in project managing and leading implementations of software packages
Demonstrable experience in conversions of cloud-based software solutions
Excellent communication skills and an ability to listen, understand and recommend solutions
Demonstrable ability to work under pressure, and be flexible and adaptable in a changing environment
Ability to work both autonomously and within a team environment
Basic technical knowledge of software systems – Legal industry knowledge will be a bonus
Strong in the use of entire MS Office Suite of Products (especially Excel).
Experience of the LEAP cloud product would be an advantage
Demonstrable organizational and time management skills as well as the ability to meet deadlines
Medical, Dental and Vision Plans Available.
Remote work model.
401k with Company Matching Program.
Employee Assistance Plan.
Flexible PTO.
Company Shares Opportunity.
Salary Range $69k-75k OTE
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. We look for the best person for the job.
