Job Description
About Lyra
Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.
Role Overview:
The candidate should be able to demonstrate a broad understanding of a variety of medical conditions which drive absence, incapacity and or disability within the workplace. The successful candidate should display strong clinical reasoning skills in line with absenteeism, incapacity & disability management and well as experience in conducting ergonomic assessments. The candidate should have the necessary interpersonal skills to communicate effectively with all internal client stakeholders and employees both telephonically and face to face.
Hybrid: This is a hybrid role to be based in South Africa.
Key Responsibilities:
Absence, Incapacity, Disability, Ergonomic & Case Management services: (client specific)
Provide a seamless internal support system to HR practitioners and Line Managers for dealing with cases of Total and Temporary Incapacity
Complete incapacity investigation administration and case management processes
Provide Occupational Therapy onsite screening assessments and case management as required
Co-ordinate weekly medical panels and provide comprehensive final reports for discussion at medical panels. Reports must be concise and contain clear findings and practical recommendations
Design detailed Return to Work programmes
Conduct onsite Fitness for Work Assessments (fitness for duty) on all referred employees and provision of full case management of all cases referred
Provide reasonable accommodation recommendations for employees that are not able to perform their duties at the required standard due to a chronic or acute health condition
Fully brief the independent OT’s in cases where an FCE is requested, so that the OT understands the client’s environment and the possibility for re-alignment into alternate roles
Provide aggregated reporting to clients to identify health trends
Assist with training of HR and Line Managers – this will include absenteeism management training, Disability Awareness, Ergonomics – both onsite and online
Detailed report writing required with specific outcomes and recommendations regarding per employee case referral
Identify ‘high risk’ employees by reviewing monthly employee sick leave profiles Disability assessments and verification in terms of Employment Equity Amendment Act (EEAA)
Conduct onsite ergonomic assessments as and when required
Lyra OP Solutions approach
Biopsychosocial analysis of all referred cases to identify and manage risk factors associated with workplace attendance
Analysis, verification and interpretation of medical documentation received
Sound clinical reasoning in order to set realistic return to work goals, and coordinate resources that supports the employees’ return to work and assists with optimising the overall medical management of the employee
To liaise effectively with HR practitioners, Line Managers, employees and medical personnel where required to ensure effective return to work interventions
Delivery of accurate medical and general wellness advisory information to clients as part of the case management process
Provision of reports to line managers/HR throughout the process to assist in the effective return to work of employees, including the development of transitional programs based on the employee’s functional capacity to ensure a safe and timely return to work
Adheres to all appropriate privacy, security and confidentiality policies and procedures
Complies with established best practices
Maintain and update all required databases and keep accurate records of all engagements with clients
Ensure that protocols and absence management service level agreements are effectively implemented
Qualifications:
Registered Occupational Therapist
Additional qualification in Vocational Rehabilitation would be beneficial
The candidate should have at least 3-5 years clinical experience, including previous experience in functional capacity evaluations and working within the field of vocational rehabilitation
Previous absence, incapacity and disability case management experience within the corporate sector.
Experience in conducting ergonomic assessments for individual employees as well as open plan office environments
Competencies (Key Behaviour Areas):
Excellent communication skills, both verbal & written
Good computer literacy
Good interpersonal skills
Strong report writing skills with solid independent clinical reasoning
Attention to detail
Sound judgement and decision-making skills
Ability to deliver quality training and presentations
Excellent time management skills
Ability to work independently and under pressure
Strong team player with the ability to work independently as well as within a strong clinical team
“We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact [email protected]. For more information about how we use and retain your information, please see our Workforce Privacy Notice.”
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, summarizing interviews, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
