Job Description
About Lyra
Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.
About the Role
The Intake Specialist supports children, teens, families, and young adults presenting with behavioral health concerns. The specialist is the first point of contact for new members, conducting comprehensive clinical case management evaluations; gathering information, screening for risk, and triaging members into appropriate services—all while creating a warm and inviting environment. Along with intakes, the specialist provides accurate and timely documentation in the EHR, consults with clinicians to facilitate referrals, and assigns care team members assignments, with other duties as assigned.
This opportunity is a great fit if you are able to balance empathy with critical thinking in a fast-paced and dynamic environment. For candidates who enjoy collaboration, communication, and have an enduring commitment to cultural competence, we encourage you to apply.
Key responsibilities:
- Conduct initial evaluations for new members and families in a private, confidential, HIPAA-compliant setting (i.e., home office)
- Screen new members and families for risk and triage into appropriate services
- Document evaluations and provide clear updates to team members using exceptional verbal and written communication skills
- Consult with the clinical lead to facilitate referrals for clinically indicated services outside of the organization
- Assign care team members post initial evaluation and inform them of new assignments
- Manage multiple priorities effectivelyManage all pre- and post-session administrative tasks, including clinical record review, benefit verification, and timely family follow-up (compensated via a single, comprehensive per-intake case rate)
- Adhere to strict clinical timelines and complete all post-intake documentation and family communications within a 48-hour window to ensure continuity of care
Requirements:
- Bachelor’s degree in Social Work or Psychology-related field (unlicensed) or certified coach with experience in mental health (ideally with case management experience)
- Tech-savvy and comfortable utilizing virtual meeting spaces (e.g., Google Meet, Zoom) for intakes and other check-ins and learning new digital platforms and tools
- Organized and excited by a dynamic environment
- Warm and engaging clinical style
- Passionate about helping kids and teens achieve goals
Here are some of the advantages of joining the Lyra + Bend network:
- Meaningful clinical impact (without carrying a caseload)
- Build expertise in risk assessment, safety screening, crisis escalation and de-escalation, trauma-informed communication and child and family behavioral health navigation
- Fully virtual, flexible work environment
- Strong foundation for advancement into behavioral care management, quality, training, or operations roles.
We believe that our diverse perspectives are our biggest strengths, and that embracing them will create real change in healthcare. As an equal opportunity employer, we are committed to building an inclusive environment where you can be you.
“We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
By applying for this contract position, your data will be processed as per Lyra Clinical Associates, P.C. Workforce Privacy Notice. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. For more information about how we use and retain your information, please see our Workforce Privacy Notice.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, summarizing interviews, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
