Digital Marketing Manager of Patient Partnerships

Job description

Company Description

M3 USA is at the forefront of healthcare innovation, offering digital solutions across healthcare, life sciences, pharmaceuticals, and more. Since our inception in 2000, we’ve seen remarkable growth, fueled by our mission to utilize the internet for a healthier world and more efficient healthcare systems.

Our success is anchored in our trusted digital platforms that engage physician communities globally, facilitating impactful medical education, precise job placement, and insightful market research. M3 USA prides itself on a dynamic and innovative work environment where every team member contributes to global health advancements.

Joining M3 USA means being part of a dedicated team striving to make a significant difference in healthcare. We provide a unique opportunity for you to be at the cutting edge of healthcare innovation, shaping the future in a meaningful career. Embrace the chance to drive change with M3 USA.

Due to our continued growth, we are hiring for a Digital Marketing Manager of Patient Partnerships at M3 MR, an M3 company.

About the Business Unit:

M3 MR, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.

M3 MR maintains ISO 26362 and ISO 27001 certifications with the highest quality data collection and project management capabilities that cover the spectrum of quantitative and qualitative techniques utilized today. M3 services incorporate all of the most advanced statistical and attitudinal methodologies allowing clients to provide world-class offerings and support services to their end-client customers throughout multiple industry sectors.

Job Description

The key objective of the Digital Marketing Manager of Patient Partnerships is to develop and scale patient recruitment and engagement solutions by building strong partnerships with patient associations and patient advocacy groups as well as driving digital excellence to support sustainable global growth of patient panels.

The Digital Marketing Manager of Patient Partnerships works collaboratively with Sales, Client Services, and Panel to design and implement scalable, compliant, and efficient recruitment strategies that maximize internal capabilities, minimize outsourcing requirements, and ensure exceptional experiences for patients, caregivers, and advocacy partners.

Success will be measured in achieving revenue and profit goals, which will be delivered by strong internal completion focus and growth of our patient offering to attain those goals.

Essential Duties and Responsibilities:

Including, but not limited to the following:

• Oversee the recruitment and engagement of patient support groups and patient associations, ensuring that strategic collaboration is in place and long-term partnerships are created.
• Map and evaluate potential patient support groups and associations that align with target therapeutic areas. Lead outreach efforts and develop tailored engagement plans to onboard new partners efficiently and compliantly.
• Foster strong, trust‑based relationships with patient association and patient advocacy groups by maintaining regular communication, understanding organisational needs, and ensuring mutual value exchange. Build partnership frameworks that support both immediate project needs and long‑term strategic initiatives.
• Lead the strategic development and optimisation of patient panel technology, ensuring platforms support global growth, high responsiveness, seamless user experience, and best in class quality standards.
• Oversee the design, execution, and continuous improvement of global patient panel growth strategies, ensuring sustainable increases in registrations, reactivations, and unique participants across all markets.
• Own the global digital growth and optimisation strategy across patient panel brands.
• Develop unified frameworks for digital planning, execution, testing, and reporting across web, social media platforms, paid media, SEO, and content for patient panel brands.
• Ensure digital strategies align with Global Panel objectives, brand guidelines, and business targets.
• Establish governance standards for digital content, channel usage, user experience, and creative quality.
• Introduce and refine digital policies, workflows, and operational guidelines for cross-functional adoption including project recruitment.
• Drive continuous optimisation through A/B testing, CRO frameworks, SEO enhancements, and data-driven decision-making.
• Oversee analytics, dashboards, and KPIs with a focus on acquisition, engagement, retention, and ROI.
• Identify digital performance gaps, risks, and opportunities across markets and brands, proposing actionable improvements.
• Ensure digital outputs support broader Panel goals, including member lifecycle optimisation and brand elevation.
• Partner with design, technology and engineering teams to improve digital platforms, user experience, automation, and data flows.
• Ensure that digital and content teams work efficiently together, maintaining cohesive messaging and impactful delivery.
• Identify opportunities to advance digital maturity through new tools, automation, personalisation, and optimisation technologies.
• Lead adoption of best practices in UX, SEO, analytics, testing frameworks, and customer journey optimisation.
• Proactively recommend new digital channels, formats, and approaches to reach and engage target audiences.
• Ensure strict adherence to brand, editorial, regulatory, and data privacy standards across digital activities.
• Promote high-quality delivery, consistency, and accuracy across all digital and content outputs.
• Collaborate with the patient project recruitment team to facilitate panel growth by supporting recruitment initiatives for high-priority projects and panel building opportunities.
• Maintain regular and punctual attendance and comply with all company policies and procedures.
• Develop cost‑efficient, sustainable recruitment solutions that can seamlessly scale up or down to meet evolving business needs.

Qualifications

Education

• Bachelor’s degree in Marketing, Communications, Business, Public Health, Life Sciences, or a related field or equivalent practical experience.

Experience

• 5+ years of experience in digital marketing / digital growth roles (acquisition, engagement, lifecycle, or performance marketing).
• 2+ years of experience building and managing external partnerships (e.g., patient advocacy groups, associations, nonprofits, community orgs, or comparable stakeholder ecosystems).
• Demonstrated experience developing and scaling recruitment or audience growth strategies across multiple channels (web, email, paid media, SEO, social, content).
• Experience operating in a regulated or privacy-sensitive environment (healthcare, pharma, clinical research, market research, fintech, or similar) with high standards for consent and data handling.
• Proven track record of driving measurable outcomes (e.g., registrations, reactivations, retention, cost per acquisition, ROI) and tying work to commercial goals.

Additional Information

Benefits:

A career opportunity with M3USA offers competitive wages, and benefits such as:

• Health and Dental
• Life, Accident and Disability Insurance
• Prescription Plan
• Flexible Spending Account
• 401k Plan and Match
• Paid Holidays and Vacation
• Sick Days and Personal Day

*M3 reserves the right to change this job description to meet the business needs of the organization

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