Internal Communication Specialist

Job Description

WHO WE ARE 🌍

Manychat is a leading Chat Marketing platform. We help businesses engage with their customers on Instagram, Facebook Messenger, WhatsApp, and Telegram.

Trusted by over 1 million brands in 170+ countries, we’re an official Meta Business Partner, backed by top investors, including Bessemer Venture Partners.

With 230+ teammates across international offices in Austin, Barcelona, Yerevan, São Paulo, and Amsterdam — Manychat helps businesses across the globe improve their ROI and grow faster.

WHY THIS ROLE EXISTS 🌟

As Manychat continues to scale globally, clear, consistent, and compelling internal communication is critical to keeping our teams aligned, engaged, and informed.

This role exists to own and elevate internal communication across the entire company, ensuring that our people understand our strategy, priorities, and culture and not just what is happening, but why it matters. Reporting directly to the Chief People Officer, this role acts as a strategic partner to leadership and a trusted voice for the company.

WHAT YOU’LL DO 🚀

Own Company-Wide Internal Communications

• Develop and execute internal communication strategies, plans, and campaigns that align with our goals, culture, and values
• Ensure clarity, consistency, relevance and quality across all internal messaging
• Own internal communications for company-wide initiatives and collaborate with functions on theirs to alignment and the same tone of voice

Partner with Leadership

• Collaborate with CPO and other stakeholders to understand their communication needs and priorities
• Draft and edit leadership messages, company updates, and strategic announcements
• Shape and deliver clear internal narratives that support leadership communications during periods of change, growth, or organizational evolution.

Manage Channels & Content

• Own and continuously optimize the internal communications channels, clearly defining the purpose, audience, and use cases for each channel (e.g. Slack, newsletters, Notion, all-hands.
• Establish clear communication rhythms and cadences across the company
• Create, edit, and curate high-quality written content tailored to diverse audiences

People & Change Communications

• Partner with People, Branding, and other teams on people-related and change communications
• Translate complex or sensitive topics into clear, empathetic, people centric and actionable messages
• Reinforce company culture, values, and engagement through storytelling

Measure & Improve

• Track engagement and effectiveness of internal communications
• Gather feedback and continuously improve messaging, channels, and formats
• Identify communication gaps and proactively address them

WHAT SUCCESS LOOKS LIKE 💥

• Staying up-to-date with the latest trends, best practices, and technologies
• Employees feel informed, aligned, and connected across teams and regions
• Leadership messages are clear, consistent, and well-received
• Internal communication is proactive rather than reactive
• Change initiatives are well understood and smoothly communicated
• Internal communication channels are trusted, relevant, and engaging

TO SHINE IN THIS ROLE 💥

You’ll need:

• Proven experience in internal communications, scale-up communications, or a similar role
• Native-level English (written and spoken)
• Exceptional writing, editing, and storytelling skills
• Experience partnering with senior leaders and cross-functional teams
• Strong editorial judgment and attention to detail
• Comfort working in a global, fast-paced, and distributed environment
• High ownership mindset with the ability to work independently
• Strong project management skills, with the ability to plan, execute, and evaluate communication initiatives on time and on budget
• Exceptional interpersonal skills, with the ability to build relationships and collaborate with different stakeholders
• Ability to think strategically, creatively, and critically to solve complex communication challenges

WHAT WE OFFER 🤗

We care deeply about your growth, well-being, and comfort:

• 📚 Annual professional development reimbursement for conference tickets, online courses, and other relevant resources to help you grow.
• 💙Comprehensive medical, dental, and vision coverage for you and your dependents.
• 🪴 Hybrid work and generous leave options to prioritize your work-life balance.
• 🍽️ In-office perks, including free meals and snacks.
• 🤝 Company-funded sport activities, annual offsites and team-building events.

Manychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

This commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success.