Job Description
Mark43 is approved to hire in Canada, the UK, and 36 U.S. states, including Alabama, Arizona, California (excluding San Francisco), Colorado, Connecticut, Washington D.C., Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Massachusetts, Maryland, Maine, Michigan, Minnesota, Missouri, North Carolina, Nebraska, New Hampshire, New Jersey, New Mexico, New York, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Vermont, Washington, Wisconsin, and West Virginia. Before applying to a remote role, please ensure that you are able to perform the position in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.
Applicants must be authorized to work for any employer in the country in which the role is being hired. We are unable to sponsor or take over sponsorship of an employment visa at this time.
About Mark43
Mark43 empowers communities and their governments with modern technology that improves safety and quality of life. Our cloud-native public safety platform supports agencies nationwide with mission-critical RMS, CAD, and analytics tools.
Position Overview
Mark43 is seeking a Data Migration Analyst to join our Professional Services team in a highly customer-facing role supporting public safety agency implementations.
This individual will guide agencies through the full legacy data migration lifecycle — from early discovery and migration questionnaires to validation and final sign-off. You will serve as a trusted advisor to agency stakeholders, helping them understand how their legacy data translates into Mark43 and ensuring a smooth and confident transition into our platform.
In this role, you will work closely with the Mark43 Data Migration Engineering team and third-party migration contractors to ensure customer data requirements are clearly defined, accurately executed, and thoroughly validated.
This position requires travel to customer sites approximately 25–50% of the time, depending on project phase and customer needs.
Key Responsibilities
- Lead pre-migration discovery sessions with public safety agencies.
- Guide agencies through completion of migration questionnaires and data documentation.
- Serve as the primary migration point of contact for agency stakeholders.
- Clearly explain differences between legacy systems and Mark43 data structures and functionality.
- Bridge gaps between how data existed historically and how it will function within Mark43.
- Partner closely with the Mark43 Data Migration Engineering team to translate agency requirements into technical migration deliverables.
- When applicable, collaborate with third-party migration contractors to support accurate data mapping, transformation, and execution.
- Ensure alignment between customer expectations and technical implementation.
- Support project planning and track migration milestones alongside project Program Managers.
- Identify data risks, inconsistencies, and timeline concerns early in the process.
- Facilitate structured migration validation rounds with agencies.
- Track validation feedback and drive issue resolution in coordination with engineers and contractors.
- Participate in user acceptance testing and quality assurance efforts.
- Contribute to improving migration questionnaires, documentation, and validation workflows.
- Support scalable and repeatable migration processes within Professional Services.
Required Qualifications
- Experience in customer-facing implementation, migration, or technical project roles.
- Strong facilitation and stakeholder management skills.
- Ability to collaborate effectively with technical engineers and external contractors.
- Ability to translate technical concepts into clear, agency-facing communication.
- Strong organizational skills and attention to detail.
- Ability to manage multiple priorities and meet deadlines independently.
- Excellent written and verbal communication skills.
Preferred Qualifications
- Experience working with public safety data systems (RMS, CAD, Records, etc.).
- Experience supporting public safety agencies through technology transitions.
- Experience participating in data validation, QA, or UAT cycles.
- Familiarity with legacy data migrations or data mapping concepts.
- Working knowledge of SQL (a plus, but not required).
- Experience working in SaaS or cloud-based software environments.
Why This Role Matters
Data migration is one of the most critical components of a successful implementation. As part of the Professional Services team, this role ensures agencies transition from legacy systems with confidence — supported by strong collaboration between customers, Mark43 engineering, and third-party migration partners.
Our Privacy Notice describes how Mark43 uses and protects the personal information of prospective employees during the recruitment process. It informs you about our handling of the personal information you provide to us when you apply for a position in our organization and in general when you express your interest in joining our team.
As a part of Mark43’s security measures all employees must: Engage in appropriate use of the company’s electronic information resources; Become knowledgeable about and follow relevant security policies and guidelines; Protect the resources under their control, such as passwords, computers, and data that they create, receive, or download; and Promptly report security-related incidents and violations, and responding to official reports of security incidents involving their systems or accounts.
Mark43 is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed, please email [email protected] requesting the accommodation.
