Job Description
Description
Job Title: Information Technology Associate
Worksite Location: 105 2nd Street, Suite 2A, Hallowell, ME 04347
Job Description
- Performing regular maintenance, troubleshooting, and support for the application stack, administering enterprise Windows endpoints and systems, and providing Tier 2⁄3 troubleshooting
- Providing support to the development and maintenance of various IT-related initiatives
- Managing the Jira IT Helpdesk
- Managing PC repairs and in-house maintenance, including configuring and troubleshooting LAN/WAN infrastructure using routers and switches
- Creating documentation, knowledge-based articles, and training guides
- Developing standard orientation kits
- Conducting training sessions on software
- Managing day-to-day MCD Global IT operations to ensure compliance with overall IT policies, standards, and practices
- Administering cloud-based productivity and identity platforms, including user lifecycle management, conditional access policies, and identity governance through scripting automation, and administering user identities and accounts using Active Directory
- Deploying and managing endpoints using mobile device management tools, including application packaging, compliance policies, and automated provisioning
- Building and maintaining automated workflows using workflow automation and form-based application tools via REST API integrations
- Managing permissions, site architecture, and document library structures within a collaboration platform for secure organizational collaboration
- Monitoring and responding to cybersecurity incidents using endpoint detection and response tools and identity audit logs
- Administering Jira, including project configuration, automation rules, workflows, and permission schemes, and managing a knowledge management platform including spaces, pages, and permissions for organizational knowledge management
May Telecommute
Minimum Requirements
Bachelor’s (or foreign educ. equiv.) Degree in Information Technology or a related field plus one (1) years’ experience in the job offered or related occupation.
Special Skill Requirements:
a. Configuring and troubleshooting LAN/WAN infrastructure using routers and switches
b. Administering enterprise Windows endpoints and systems, providing Tier 2⁄3 troubleshooting
c. Administering user identities and accounts using Active Directory
Base Salary: $61,838 per annum. 40 hours per week; M-F.
