Next Matter

Founded in 2018, we provide an enterprise orchestration and automation platform for service teams. Our platform helps companies meet service standards, ensure compliance, and improve customer experiences. It includes a visual workflow builder, no-code interfaces for teams and guests, and dashboards to track progress. We use our platform to manage various customer and employee service processes, such as:

• Customer Onboarding
• KYC & Onboarding
• Enhanced Due Diligence (AML)
• Card Issuance
• Equipment Requests
• Risk Assessment
• Claims
• Product Returns
• PEP & Sanctions Checks
• Complaints / Damages
• Bankruptcy
• Inventory Requests
• Vendor Onboarding
• Employee Onboarding

Our platform connects people, data, and systems to automate tasks in areas like fund administration, support, and compliance. Customers like OBI (retail), Trade Republic (financial services), and Ocorian (global firms) use Next Matter to quickly launch process prototypes, digitize complex operations, and streamline support. Our technology uses AI agents, Zendesk Co-Pilot, webhook triggers, and database integrations.

We offer custom deployment options, including compatibility with AWS, Azure, and Google clouds, along with white-label workspaces, forms, portals, and domains. We meet enterprise-grade security and compliance standards, including SOC2 and GDPR, and provide audit logs. We also offer implementation services to help with automation roadmaps and team onboarding. OMERS Ventures, Crane, and BlueYard back our company.

Our mission is to build an orchestration and automation platform for the age of AI. We want to make operations better by giving organizations and individuals an easy-to-use, no-code automation platform with enterprise features, so they can do their best work every day.

Our core values are:

• Caring: We show empathy, respect, and awareness for our team and customers.
• Quality: We aim for excellence and learn continuously from both our successes and failures.
• Impact: We define clear goals to deliver measurable results for our customers.
• Integrity: We build relationships based on honesty and trust.
• Collaboration: We balance working together with individual effort in our remote-first environment.

We are a remote-first company, headquartered in Berlin, with team members in 17 countries. Our international and diverse team consists of experienced professionals who challenge each other to learn and grow. We cultivate a culture that focuses on customer impact, product impact, and professional development. Our ‘Smart Remote’ approach promotes innovative collaboration while keeping personal connections strong through activities like quarterly offsites. We aim for an entrepreneurial work environment where individuals can quickly advance their careers.

We offer competitive salaries and stock options. Our benefits also include flexible hours and the freedom to choose your work setting. We support professional development through on-the-job and off-the-job training, as well as various growth opportunities. Team members attend quarterly offsites for personal connection and team building.