Job Description
Company Description
Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.
#LI-Hybrid
Job Description
We’re looking for a Learning Operations Specialist to help run Nexthink’s talent programs as we scale. This role sits at the intersection of HR systems, operations, and employee experience - ensuring our learning programs have real impact and are designed to help Nexthinkers grow and perform at their best,
In this role, you’ll have clear ownership over the day-to-day operation of our learning ecosystem - supporting our LMS, keeping core programs running smoothly, and ensuring learning experiences are well-coordinated and easy to engage with. You’ll work closely across teams to support new employee onboarding, mentorship and training initiatives, while using insight and feedback to continuously improve how learning shows up across the company.
This is a hands-on role for someone who enjoys building structure in a growing environment, partnering across teams, and improving systems and programs over time. It’s a great opportunity for someone looking for broad exposure across talent initiatives and to help shape how learning supports a global organization at scale.
This role reports to the Head of Talent Success and is based in Boston.
What You’ll Do
- Support the rollout and day-to-day use of Workday Learning, partnering with HRIS to manage courses, learning paths, assignments, and reporting.
- Own the ongoing operation of learning programs within the LMS, ensuring accurate tracking, communication, and a strong employee experience.
- Own Nexthink’s monthly onboarding learning series, including:
- Coordinating executive welcome sessions
- Scheduling, tracking attendance, and follow-ups
- Supporting new hires and ensuring a smooth onboarding experience
- Oversee Nexthink’s mentorship program, including coordination, communications, tracking, and ongoing improvements.
- Coordinate logistics and communication for in-person leadership workshops, including venues, materials, and participant communications.
- Manage and monitor the learning and development budget, reviewing and approving expenses to ensure alignment with internal policies.
- Support compliance and mandatory training, including content creation, assignment, completion tracking, and reporting.
- Create and maintain learning content for a global audience across multiple formats:
- E-learning and self-paced content
- Virtual instructor-led sessions
- In-person trainings and workshops
- Support system and process improvement efforts, identifying opportunities to simplify workflows and reduce manual effort over time.
Qualifications
- Min of 2 years of experience in learning operations, enablement, or L&D-related roles.
- Hands-on experience working with a Learning Management System (LMS).
- Strong operational mindset - organized, detail-oriented, and comfortable owning processes end to end.
- Comfortable being employee-facing, especially with new hires and senior stakeholders.
- Experience creating learning content across e-learning, virtual, and in-person formats.
- Experience coordinating programs, trainings, or events with multiple stakeholders.
- Clear, practical communication skills.
- Interest in learning more about automation and emerging tools (including AI) and applying them over time.
Nice to Have
- Experience with Workday Learning.
- Experience working in a global environment.
- Exposure to LMS or HRIS implementations or migrations.
- Experience using Articulate or similar e-learning authoring tools.
- Experience managing budgets, vendors, or procurement processes.
- Familiarity with learning reporting or analytics.
Additional Information
We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.
With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.
Total Rewards @ Nexthink
At Nexthink, we offer one of the most comprehensive and generous benefits plans. Your total rewards compensation package includes base salary and may also include a commission or performance bonus plan. We provide our US employees with 100% covered company benefits that consist of health, dental, vision as well as access to life insurance, long-term disability, and accidental death/personal loss coverage.
In addition, we offer:
- 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering.
- 🏡 Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration.
- 📚 Free access to professional training platforms to explore your interests and enhance your skills.
- 🍼 Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers.
- 💰 Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings.
- 📣 Bonuses for referring successful hires after three months of continuous employment.
Base salary ranges are determined by country, role, level, experience, and skills. The range displayed on each job posting reflects Nexthink’s good faith determination of the minimum and maximum targets for new hire salaries across all US locations. Individual pay is determined by related factors, including job skills, experience, and relevant education or training, which may impact a final offer. Your Talent Acquisition Partner can share more about the specific salary range during the hiring process.
