CX Associate Closed

Job Description

Redefine the future of customer experiences. One conversation at a time.

At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.

Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.

If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.

Build Amazing. Deliver Amazing. Live Amazing. Be Amazing.

How You’ll Change Our Customers’ Lives:

At Nextiva, our CX Associates help customers grow their businesses and simplify their communication through Nextiva’s industry-leading Unified Communications (UCaaS) and Contact Center (CCaaS) solutions. This team connects directly with customers to understand their needs, introduce new products, and ensure they’re getting full value from our platform.

This role is ideal for someone with strong communication skills and a passion for helping businesses thrive through technology. You’ll balance outbound outreach with customer relationship management—building connections, identifying opportunities, and ensuring every customer interaction reflects Nextiva’s standard of Amazing Service®.

What You’ll Do

• Manage a book of approximately 2,500 customer accounts, ensuring proactive outreach and engagement.
• Conduct outbound calls, emails, and follow-ups to uncover opportunities for customers to expand their Nextiva solutions.
• Partner with internal Sales and Customer Success teams to identify customer needs, schedule meetings, and support renewals or product add-ons.
• Assist in light product demos or walkthroughs to help customers understand features and best practices.
• Track all activities, opportunities, and customer insights in Salesforce.com.
• Build rapport with customers to maintain trust and ensure satisfaction with Nextiva products and services.
• Participate in team huddles, collaborate on strategies for outreach and engagement, and share insights with leadership.
• Contribute to a positive, team-oriented environment built on responsiveness, accountability, and continuous learning.

Who You Are

• 1+ years of experience in a customer-facing, inside sales, or account management role (internship or entry-level experience welcome).
• Excellent communication and phone outreach skills—you enjoy connecting with people and uncovering their needs.
• Comfortable managing a large book of business and balancing multiple priorities.
• Curious about cloud communication technology and eager to learn UCaaS and CCaaS platforms.
• Organized, proactive, and detail-oriented with solid follow-through.
• Experience with Salesforce or similar CRM tools preferred.
• Motivated by teamwork, problem-solving, and helping customers succeed—not just making calls but creating impact.

Work Environment

• Location: Preference for local candidates at Nextiva HQ (Scottsdale, AZ).
• Schedule: In-office Tuesdays and Thursdays, with flexibility to work remotely other days.
• Open to strong remote candidates based in the U.S. who can collaborate effectively with the Scottsdale team.

Team & Reporting

• You’ll join a growing CX Associate team of three, reporting to the Regional Sales Manager, who leads both the CX and Strategic Sales teams.
• You’ll work alongside one HQ-based peer and one remote teammate in California, with opportunities for collaboration, mentorship, and skill development.

Nextiva DNA (Core Competencies)

Nextiva’s most successful team members share common traits and behaviors:

• Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success.
• Critical Thinker: Understands the “why” and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies.
• Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams.

Total Rewards

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office.

Our compensation packages are tailored to each role and candidate’s qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses.

The expected hiring range is $63,000 - $88,500, including annualized base salary and annualized target sales incentive. Some sales roles are paid hourly with overtime eligibility. A different level in the job hierarchy may apply to a specific candidate, resulting in a different hiring range.

• Health 🍏 - Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage
• Insurance 💼 - Life, disability, and supplemental indemnity plans
• Work-Life Balance ⚖️ - Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays
• Financial Security 💰 - 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA
• Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives
• Growth 🌱 - Access to ongoing learning and development opportunities and career advancement

At Nextiva, we’re committed to supporting our employees’ health, well-being, and professional growth. Join us and build a rewarding career!

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS.

#LI-MB1 #LI-Hybrid

Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we’re the future of customer experience and team collaboration through our AI-powered, conversation-centric platform.

Want to see what life at Nextiva is all about? Connect with us on Instagram, Instagram MX, YouTube, LinkedIn, and the Nextiva Blog.