Job Description
Redefine the future of customer experiences. One conversation at a time.
At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.
Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.
If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.
Build Amazing. Deliver Amazing. Live Amazing. Be Amazing.
The Senior Manager, Salesforce Engineering is a critical role in Business Technology team that is responsible for enhancing/sustaining our Campaign to Quote and Case to Resolution Process in Salesforce ecosystem. The ideal candidate should have an Architect level proficiency in Salesforce ecosystem designing and creating solutions, with hands on expertise in Sales Cloud, Service Cloud and Experience Cloud.
Job Duties/Responsibilities
- Lead the end-to-end Salesforce development lifecycle including requirements gathering, design, development, testing, deployment, and support
- Design and implement scalable, robust, and secure Salesforce solutions using Apex, Lightning Components, Visualforce, SOQL/SOSL, and integrations
- Collaborate with business stakeholders to understand requirements and translate them into technical solutions
- Lead, mentor and guide developers; perform code reviews and ensure best practices
- Manage deployments and version control using tools such as Git, Gearset
- Integrate Salesforce with external systems via APIs, middleware, or custom integrations
- Maintain and improve existing Salesforce applications and features
- Keep up with new Salesforce features, capabilities, and releases
- Work closely with Salesforce Admins, QA teams, and Product Managers to deliver business value
Skillset
- Deep knowledge of Salesforce products (Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud, etc.)
- Proficient in Apex, Visualforce, Lightning Web Components (LWC), SOQL/SOSL
- Integration experience (REST/SOAP APIs, middleware like MuleSoft)
- Understanding of data modeling, sharing rules, and security
- Knowledge of IT change management practices
- Proven track record of handling Order to Cash projects involving multiple systems in a high transaction environment (e.g., CPQ, Oracle ERP) is a plus
- Ability to adapt and thrive in a fast-paced, rapidly growing organization with a focus on goals
- Strong organizational and interpersonal communication skills
Qualifications
- Bachelor’s or master’s degree in B.Tech., BCA, MBA, M.Tech., or MCA
- At least 6 years of implementation experience within Salesforce ecosystem
- Salesforce certifications
Nextiva DNA (Core Competencies)
Nextiva’s most successful team members share common traits and behaviors:
- Drives Results: Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.
- Critical Thinker: Data-driven, forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.
- Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates.
Total Rewards
Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office.
Our compensation packages are tailored to each role and candidate’s qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses.
Medical 🩺 - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity.
Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means.
- Coverage Type- Employee Only
- Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000
- Free Cover Limit - 1.5 Crore
Work-Life Balance ⚖️- 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays
Financial Security 💰 - Provident Fund & Gratuity
Wellness 🤸- Employee Assistance Program and comprehensive wellness initiatives
Growth 🌱 - Access to ongoing learning and development opportunities and career advancement
At Nextiva, we’re committed to supporting our employees’ health, well-being, and professional growth. Join us and build a rewarding career!
#LI-PJ1 #LI-Hybrid
Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we’re the future of customer experience and team collaboration through our AI-powered, conversation-centric platform.
Want to see what life at Nextiva is all about? Connect with us on Instagram, Instagram MX, YouTube, LinkedIn, and the Nextiva Blog.
