Job Description
Redefine the future of customer experiences. One conversation at a time.
At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.
Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.
If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.
Build Amazing. Deliver Amazing. Live Amazing. Be Amazing.
We are looking for a Senior Engineering Manager to lead our high-performance engineering teams in building scalable, real-time communication platforms. You will guide the architectural vision for our microservices ecosystem, ensure operational excellence, and mentor a team of talented engineers.
The Role
As a Senior Engineering Manager, you will be responsible for the delivery and quality of critical backend services that power our Contact Center as a Service (CCaaS) platform. You will work effectively across the entire software development lifecycle, from system design to production observability.
Key Responsibilities
- Team Leadership: Manage and mentor a team of 10+ backend engineers, fostering a culture of technical excellence and continuous learning.
- Technical Strategy: Drive architectural decisions for our Java/Spring Boot microservices architecture, transitioning towards reactive patterns using Spring WebFlux.
- Technology Scouting: Stay well-versed with new technologies and emerging trends to keep our stack modern and efficient.
- Scale & Performance: Ensure high availability and low latency for real-time communication services utilizing Redis, MongoDB, and distributed caching strategies.
- Cloud Operations: Champion cloud-native best practices on GCP and AWS, including containerization (Kubernetes) and rigorous CI/CD pipelines.
Critical Tech Stack Experience
You should have deep, hands-on experience with our core stack:
- Languages: Java 17+ (Expert level).
- Frameworks: Spring Boot 3.x, Spring Cloud, Spring WebFlux (Reactive Stack).
- Data: MongoDB (Advanced modeling), Redis (Distributed locking/Caching).
- Cloud & DevOps: Google Cloud Platform, AWS (S3), Kubernetes, Docker.
- Observability: Datadog, Prometheus, OpenTracing.
Nice to Haves
- AI-Assisted Development: Experience using AI coding tools (e.g., GitHub Copilot, Cursor, ChatGPT) to accelerate development workflows.
- Experience in VoIP / CPaaS / CCaaS domains (Twilio, Sinch, Bandwidth integrations).
- Background in building Event-Driven Architectures (Kafka, EventGrid).
- Familiarity with security standards (OAuth2, JWT, PGP encryption).
Why Join Us?
- Work on high-scale systems processing millions of interactions.
- Collaborative environment that values code quality and architectural integrity.
- Opportunity to shape the future of our backend infrastructure with modern tools.
Nextiva DNA (Core Competencies)
Nextiva’s most successful team members share common traits and behaviors:
- Drives Results: Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.
- Critical Thinker: Data-driven, forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.
- Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates.
Total Rewards
Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office.
Our compensation packages are tailored to each role and candidate’s qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses.
Medical 🩺 - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity.
Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means.
- Coverage Type- Employee Only
- Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000
- Free Cover Limit - 1.5 Crore
Work-Life Balance ⚖️- 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays
Financial Security 💰 - Provident Fund & Gratuity
Wellness 🤸- Employee Assistance Program and comprehensive wellness initiatives
Growth 🌱 - Access to ongoing learning and development opportunities and career advancement
At Nextiva, we’re committed to supporting our employees’ health, well-being, and professional growth. Join us and build a rewarding career!
#LI-PJ1 #LI-HYBRID
Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we’re the future of customer experience and team collaboration through our AI-powered, conversation-centric platform.
Want to see what life at Nextiva is all about? Connect with us on Instagram, Instagram MX, YouTube, LinkedIn, and the Nextiva Blog.
