Job description
Redefine the future of customer experiences. One conversation at a time.
At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.
Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.
If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.
Build Amazing. Deliver Amazing. Live Amazing. Be Amazing.
We are looking for a Senior Site Reliability Engineer (SRE) to join our Middleware Engineering team. In this highly dynamic environment, you’ll be responsible for supporting and scaling our Kafka and Elasticsearch infrastructure - core systems that power our SaaS platform.
We’re looking for someone who thrives on automation, embraces AI-driven observability, and is eager to learn and adopt new technologies quickly. You’ll not only respond to production issues, but proactively build intelligent, resilient systems to prevent them.
If you enjoy owning systems end to end, writing clean automation, and working in a fast-moving team that values innovation, this role is for you.
Key Responsibilities
- Triage, troubleshoot, and resolve complex production issues involving Kafka and Elasticsearch
- Design and build automated monitoring, alerting, and logging systems - leveraging AI/ML techniques where possible
- Write tools and infrastructure software to support self-healing, auto-scaling, and incident prevention
- Automate system administration tasks - from patching and upgrades to config and deployment workflows
- Use and manage GitHub extensively for infrastructure-as-code, release management, and collaboration
- Partner with development, QA, and performance teams to ensure middleware systems are production-ready
- Participate in the on-call rotation and continuously improve incident response and resolution playbooks
- Mentor junior engineers and contribute to a culture of automation, learning, and accountability
- Lead large-scale reliability and observability projects in collaboration with global teams
Qualifications
- Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience
- Fluent English communication skills (spoken and written)
Core Competencies
- 6+ years of experience in software development, automation, or infrastructure engineering
- Deep experience with MongoDB, Kafka and/or Elasticsearch in production environments
- Strong Linux systems expertise and 6+ years managing Linux-based environments
- Hands-on experience with cloud platforms - GCP and/or AWS required
- Proficient in scripting languages like Python, Bash, etc
- Automation-first mindset - deep experience with Ansible, Terraform, Jenkins
- Expert-level understanding of Git and GitHub workflows for CI/CD and infrastructure-as-code
- Proficient with container tools (Docker) and orchestrators (Kubernetes)
- Strong understanding of SRE principles - SLAs/SLOs, alerting, observability, and incident management
- Experience with SQL, caching systems (e.g., Redis), and troubleshooting distributed systems
- Quick learner with a strong curiosity for new tools, frameworks, and AI/ML use cases in operations
Nice to Have
- Observability Tools: Datadog, Splunk, Kibana, Opsgenie
- Programming: Java/Spring, JavaScript/React
- Middleware: RabbitMQ, Tomcat
- Experience with AI/ML-based anomaly detection, AIOps platforms, and LLM integrations for infrastructure
- Azure cloud experience (nice to have)
Why Join Us Why Join Us
- Shape the future of middleware reliability using AI and intelligent automation
- Work with a global team that values initiative, innovation, and ownership
- Grow in a fast-paced environment where learning and experimentation are part of the culture
- Drive technical leadership, mentor others, and make a meaningful platform-wide impact
How to Apply
If you’re passionate about automation, AIOps, MLOps, and scalable middleware infrastructure, and you’re ready to move fast, learn constantly, and own critical systems - we’d love to connect with you.
Nextiva DNA (Core Competencies)
Nextiva’s most successful team members share common traits and behaviors:
- Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success.
- Critical Thinker: Understands the “why” and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies.
- Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams.
Total Rewards
Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office.
Our compensation packages are tailored to each role and candidate’s qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses.
Medical 🩺 - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity.
Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means.
- Coverage Type- Employee Only
- Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000
- Free Cover Limit - 1.5 Crore
Work-Life Balance ⚖️- 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays
Financial Security 💰 - Provident Fund & Gratuity
Wellness 🤸- Employee Assistance Program and comprehensive wellness initiatives
Growth 🌱 - Access to ongoing learning and development opportunities and career advancement
At Nextiva, we’re committed to supporting our employees’ health, well-being, and professional growth. Join us and build a rewarding career!
#LI-MK1 #LI-Hybrid
Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we’re the future of customer experience and team collaboration through our AI-powered, conversation-centric platform.
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